Caspero Casino - Отказ игрока от участия в турнире отложен.

Hello, I won €4,000 at this casino and I've been waiting for withdrawals since February 19th. It's now March 6th and still nothing. They tell me it will be processed as soon as possible, but there's nothing happening.

Bonjour j'ai gagner 4000 euros sur ce casino et j'attend des retraits depuis le 19 Fevrier on est le 6 mars toujour rien ils me disent que cela va être traité le plus tot possible alors qu'il y a rien

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mimi260713,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Caspero paid me 1000 euros this weekend. I'm waiting to hear back and will keep you updated.

Caspero ma verser 1000 euros ce week-end j'attend la suite et vous tiens au courant

I'm glad to hear that you have received part of your winnings. Could you please let me know how many pending withdrawal requests are currently in your account? Please specify the dates when you submitted these requests, the amounts you requested, and the payment methods you selected. Thank you for your cooperation.

Hello, I have three pending withdrawals of €500 each. The first €500 was submitted on February 19th, the second on March 7th, and the third on March 9th via bank transfer. I'm sending you screenshots. Thank you.

Bonjour j'ai 3 retraits en attente de 500 euros le 1er 500 euros à était soumis le 19/02 le 2 ème le 07/03 et le 3 ème le 09/03 par virement bancaire je vous envoie les captures d'écran merci

Thank you for the screenshots. Have you received any new payments in the meantime? Please keep me updated.

Hello mimi260713,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru