Caspero Casino - Вывод средств игроком задерживается.

Hello, the casino is not processing my withdrawals.

I played casino games and sports betting.

I haven't had to verify my identity yet (it's not even possible at the moment).

Hallo das Casino führt meine Auszahlungen nicht aus.

Ich habe Casino und Sport gespielt.

Verifizieren musste ich mich noch nicht (ist momentan gar nicht möglich).

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which casino games did you play to accumulate your winnings?
• Did you play with or without a bonus?
• Have you contacted customer support to ask why the withdrawal requests are taking so long to be processed? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• roulette
• There are no active bonuses.
• I was simply given the runaround (standard answer).

• Roulette
• es gibt keine aktiven Boni
• ich wurde einfach vertröstet (Standardantwort)

Hello PascalH,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your patience while I was out of the office. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected].

I only used live chat and didn't take a screenshot.

Ich habe nur per Live Chat geschrieben und keinen Screenshot gemacht.

Please send me a screenshot of your transaction history, showing the current pending withdrawal requests.