Chilistakes Casino - Внесение депозита игроком в казино задерживается.

Hi,

23rd of December I made a deposit on 469 USDT to Chilistakes.com Casino and I am still not able to play in any game because they don't work.

I have reported it many times via e-mail, Telegram and Live Chat but they keep me ignoring. For last 19 days my money is just stuck at this casino.

At this point, all I want is getting my deposit back.

Regards

Jakub

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chilistakes Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino? Was the amount credited to your player's balance?
• Have you tried to log in using a different browser or using a different device?
• Were you able to deposit and play in the past?
• Could you please share with me your communication with the casino regarding the incident? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

I opened my account at Chilistakes Casino in May 2025. Yes, it was credited.

I have been trying to use different browser, device and internet connection. Nothing has helped. I have reported this issue to the casino representative via chat on Telegram few minutes after I made a deposit.

My previous deposit to this casino was made in June and I was able to play then.

Below is all of my communication with casino representative via Telegram.

Since 6th of January I also sent them 6 emails to the address [email protected]. All of them got ignored until now.

Below is all of my Live Chat communication with Chilistakes Casino. It doesn't look serious.

Hello Mixer,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the provided information.

I apologize for not responding earlier.

• Did the casino fix the issue with your account, or did it allow you to withdraw your deposit?

Please let me know.

Hi Tomas,

No, I haven't received my money 🙁 The site is under maintenance (screenshot below). It doesn't look optimistic 🙁

Dear Mixer,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Chilistakes Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Chilistakes Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as 'unresolved.'

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi