Chipstars Casino - Игрок считает, что вывод его средств задерживается.

I requested a withdrawal of €2,750 from Chipstars.bet on Sunday, September 28, 2025.

To date, more than 10 days later, this withdrawal has not been processed or paid out.

My account is fully verified (KYC completed), and the withdrawal was requested as a regular bank transfer (SEPA).

My original deposit was made via SEPA Instant, which was credited immediately.

According to Chipstars.bet’s own policies and terms and conditions, withdrawals are:

usually processed within 24 hours,

and even in exceptional cases, authorized within 96 hours (4 days) at the latest.

Despite repeated contact via email, I have not received any concrete information.

In the end, I simply received a standardized response from the Finance Department, citing a "high volume of payout transactions."

However, no date, no confirmation of release, and no proof of an ongoing transfer were given.

After more than 10 days without a payout or concrete information, I consider this a clear violation of their own terms and conditions and an unreasonable delay in the payout.

I therefore request CasinoGuru's assistance in getting Chipstars.bet to finally process my withdrawal or provide me with a verifiable explanation for the delay.

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Key facts:

Casino: Chipstars.bet

Payment date: September 28, 2025

Payout amount: €2,750

Payout method: Bank transfer (SEPA)

Deposit method: SEPA Instant

Account Verification: Fully Completed (KYC)

Communication: Only standard response from the Finance Team ("due to high volume of requests...")

Status: No payout and no binding information for over 10 days

I am willing to provide the casino and CasinoGuru with all supporting documents (e.g., email correspondence, screenshots, KYC confirmation).

Many thanks to the CasinoGuru team for their assistance in resolving this case

Ich habe am Sonntag, den 28.09.2025, bei Chipstars.bet eine Auszahlung in Höhe von 2.750 € beantragt.

Bis heute, also mehr als 10 Tage später, wurde diese Auszahlung weder bearbeitet noch ausgezahlt.

Mein Konto ist vollständig verifiziert (KYC abgeschlossen), und die Auszahlung wurde als normale Banküberweisung (SEPA) beantragt.

Meine ursprüngliche Einzahlung erfolgte per SEPA Instant, die sofort gutgeschrieben wurde.

Laut den eigenen Richtlinien und AGB von Chipstars.bet werden Auszahlungen:

normalerweise innerhalb von 24 Stunden bearbeitet,

und selbst in Ausnahmefällen spätestens innerhalb von 96 Stunden (4 Tagen) autorisiert.

Trotz mehrfacher Kontaktaufnahme über E-Mail habe ich keine konkrete Auskunft erhalten.

Am Ende erhielt ich lediglich eine standardisierte Antwort vom Finance Department, in der man sich auf ein „hohes Volumen an Auszahlungsvorgängen" beruft.

Es wurde aber kein Datum, keine Bestätigung der Freigabe und kein Nachweis einer laufenden Überweisung genannt.

Nach über 10 Tagen ohne Auszahlung oder konkrete Informationen sehe ich darin einen klaren Verstoß gegen die eigenen AGB sowie eine unangemessene Verzögerung der Auszahlung.

Ich bitte CasinoGuru daher um Unterstützung, um Chipstars.bet dazu zu bewegen, meine Auszahlung endlich zu bearbeiten oder mir eine nachweisbare Erklärung für die Verzögerung zu geben.

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Wichtige Eckdaten:

Casino: Chipstars.bet

Auszahlungsdatum: 28.09.2025

Auszahlungsbetrag: 2.750 €

Auszahlungsmethode: Banküberweisung (SEPA)

Einzahlungsmethode: SEPA Instant

Konto-Verifizierung: Vollständig abgeschlossen (KYC)

Kommunikation: Nur Standardantwort des Finance Teams („due to high volume of requests...")

Status: Keine Auszahlung und keine verbindliche Information seit über 10 Tagen

Ich bin bereit, dem Casino und CasinoGuru sämtliche Nachweise (z. B. E-Mail-Verkehr, Screenshots, KYC-Bestätigung) zur Verfügung zu stellen.

Vielen Dank an das CasinoGuru-Team für Ihre Unterstützung bei der Klärung dieses Falls

Dear andrewa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear,

We would like to inform you that the withdrawal has now been successfully processed.

We sincerely apologize for the delay and appreciate your patience throughout this process.

Dear Chipstars Casino,

Thank you for the information.

Dear andrewa,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Best regards,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear andrewa,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila