Cleobetra Casino - Отказ игрока от участия в турнире задерживается на четыре недели.

A payment on May 18, 2026 and one on May 20, 2026, both of €500.

I've already contacted chat and support, but they just kept putting me off and said they need to check my account.

Although I already received a payout at the beginning of May

That's been 4 weeks already.

This can't be right.

Eine Auszahlung vom 18.5.26 und eine vom 20.5.26 beide von 500€

Habe schon chat und Support angeschrieben, wurde nur vertröstet und sie müssen Konto prüfen.

Obwohl ich Anfang Mai schon mal eine Auszahlung bekam

Sind immerhin schon 4 Wochen.

Kann doch so nicht sein.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I've already received payouts. My data is real.

This time, however, it has already taken over 4 weeks and I keep getting put off.

I received my winnings without a bonus.

I passed the KYC verification.

Thank you for your help

Ich habe schon Auszahlungen bekommen.Meine Datten sind echt.

Diesmal dauert es aber schon über 4 Wochen und ich werde immer vertröstet.

Meine Gewinne habe ich ohne Bonus bekommen.

Die Kyc Verifizierung habe ich bestanden

Danke für euere Hilfe

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear knuddelmaus,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Cleobetra Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Cleobetra

Dear all,

Thank you for the patience.

We would like to inform you that your withdrawals is successfully completed.

Kind regards,

Cleobetra

Dear knuddelmaus,

I hope this message finds you well. Could you please confirm whether you have received the funds from the casino? I truly appreciate your continued support and assistance.

Dear Jana

I have received both payouts.

Thank you very much.

It would have taken forever on my own.

Regards

cuddly mouse

Liebe Jana

Ich habe beide Auszahlungen erhalten .

Ich bedanke mich recht herzlich bei euch.

Alleine hätte es noch ewig gedauert.

Mfg

Knuddelmaus

Dear knuddelmaus,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru