Cleobetra Casino - Счет игрока закрывается после совершения ставки.

The account was only blocked after I placed a bet, I was informed via chat and they didn't ask for any additional information.

A conta foi bloqueada apenas após realizar uma aposta, fui informado pelo chat e não solicitaram nenhuma informação adicional.

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Dear Canutinho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Did you pass the verification before you lost access to the account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Good morning, I have a sports bet and I play slots (casino).

I haven't played any bonuses.

Bom dia, através de uma aposta desportiva e jogo nas slots (casino).

Não joguei nenhum bónus.

I didn't go through any verification process.

Não passei por nenhum processo de verificação.

Thank you very much for your reply, Canutinho.

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

How much money is left in your account?

Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Good morning,

just a few days, I'd say less than a week.

I've emailed you the conversations with the casino and uploaded screenshots of this conversation.

thanks

Bom dia,

apenas alguns dias, diria menos de uma semana.

enviei para o e-mail as conversas com o casino e carreguei capturas de tela nesta conversa.

obrigado

I have received your emails.

Based from the email sent by the casino on May 11, they confirmed that the account was closed without the possibility to be reopened per the administration's decision.

How much money was left in your account before your account was closed? If there were some money left, were you able to receive them?