CrownPlay Casino - Вывод средств игроками задерживается, а использование бонусов ограничено.

Big scammers. They constantly delay withdrawals, (I haven't managed to complete SOMETHING), they don't let me make more than 3 per week (that's what they told me when I asked for a limit increase) while advertising fake offers.

More specifically, on my profile, today it was (still is) showing an 80% deposit bonus available. I make the deposit and the bonus is nowhere to be found. I ask what happened and they tell me it has expired. After 4 hours from the supposed expiration of the offer, the offer is still up. If that were not the case, I would not have made the deposit. I also buy a 5 euro bonus with coins, I make them 220+ and when I complete the required betting amount the money (it was around 170 euros at the time) disappears. I ask support and they tell me that this particular bonus has a limit on profits. Something that is not stated either on the coins page, or when you buy the bonus, or when it is activated, or in the terms and conditions, and there is no link anywhere to refer you to somewhere that clarifies it. I talk to support and they, without answering any questions, without sending me the terms, tell me "that's how it is" and end the conversation without solving any of my problems.

Μεγάλοι απατεώνες. Συνεχώς καθυστερούν τις αναλήψεις, (δεν έχω καταφέρει να ολοκληρώσω ΟΥΤΕ ΜΙΑ) δεν με αφήνουν να κάνω πάνω από 3 τη βδομάδα (έτσι μου είπαν όταν ζήτησα αυ΄ξηση των ορίων) ενώ διαφημίζουν ψεύτικες προσφορές.

Πιο συγκεκριμένα, στο προφίλ μου, σήμερα έβγαζε (ακόμα το βγάζει) διαθέσιμα μπόνους 80% με κατάθεση. Κάνω την κατάθεση και πουθενά το μπόνους. Ρωτάω τι έγινε και μου λένε πως έχει λήξει. Μετά από 4 ώρες από την υποτιθέμενη λήξη της προσφοράς, η προσφορά είναι ακόμα πάνω. Αν δεν ήταν αυτό δεν θα έκανα την κατάθεση. Επίσης αγοράζω μπόνους 5 ευρώ με νομίσματα, τα κάνω 220+ και όταν ολοκληρώνω το απαιτούμενο ποσό στοιχηματισμού τα χρήματα (170 ευρώ περίπου ήταν εκείνη τη στιγμή) εξαφανίζονται. Ρωτάω στην υποστήριξη και μου λένε πως έχει όριο το συγκεκριμένο μπόνους στα κέρδη. Κάτι που δεν αναγράφεται ούτε στη σελίδα με τα κέρματα, ούτε όταν αγοράζεις το μπόνους, ούτε όταν το βγάζει στα ενεργά, ούτε στους όρους και τις προ¨ϋποθέσεις και δεν έχει και πουθενά link να σε παραπέμπει κάπου που να το διευκρινίζει. Μιλάω με τη υποστήριξη και εκείνοι χωρίς να απαντήσουν σε κανένα ερώτημα, χωρίς να μου στείλουν τους όρους, μου λένε πως "έτσι είναι" και τερματίζουν τη συνομιλία χωρίς να επιλύσουν κανένα από τα προβλήματά μου.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you are experiencing. Please allow me to ask you a few questions to better understand your situation.

• Could you please specify how many withdrawal requests are currently pending in your account? If possible, kindly send me a screenshot of your transaction history showing the pending withdrawals, including the dates and amounts submitted.
• Could you also send me the exact link or a screenshot of the bonus you purchased with coins, together with its specific Terms and Conditions?

Please note that bonuses are essentially promotional gifts from the casino, and each casino has its own rules regarding eligibility and usage. It is up to the casino to determine who qualifies for a bonus and under what conditions it is granted. If you are unable to activate a bonus, there is usually a specific reason for it. However, we do not investigate individual eligibility criteria in detail, nor can we require casinos to offer specific bonuses.

Furthermore, I would like to emphasize that according to our Fair Gambling Codex (https://casino.guru/fair-gambling-codex-for-casinos#win-limits), we consider win limits to be unfair and predatory when applied to real-money gameplay. However, we do accept bonus terms and conditions that restrict the maximum cashout from bonus play.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika