Dexsport.io Casino - Вывод средств игроком задерживается.

I submitted two withdrawal requests yesterday, but they are still pending and the funds have not been withdrawn.

Also, I tried to contact support about this issue, but I couldn't access the support chat button, so I'm unable to contact support.

I'm in a lot of trouble.

Thank you for your help.

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Dear aya.123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Understood.

I submitted a withdrawal request on March 14th, so if the withdrawal hasn't been processed by March 28th, I will contact you again.

Also, this casino's website has a support chat button, but I can't press it.

I also sent an inquiry email, but I haven't received a reply yet.

Dear aya.123,

Thank you for your reply and for providing the previous details. I have set the timer for 8 days, until 28th March.

Besides that, are there any updates regarding your withdrawals?

Thank you again for your cooperation.

Dear aya.123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your reply.

There has been no change since then.

The withdrawal history is still showing as "in progress" and has not been completed.

The withdrawal remains pending.

Also, I cannot contact customer support by clicking on "support chat."

Furthermore, I have sent emails but have not received a reply, which is causing me trouble.

I would appreciate any assistance you can offer.

Thank you.

Dear aya.123,

Thank you very much for clarification. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra