Dexsport.io Casino - Вывод средств игроком задерживается из-за обвинений в нарушении правил использования аккаунта.

My nickname in site AthleteBanana

I recently registered on this site and deposited $350. After my deposit increased to $650, I wanted to withdraw the funds, but I couldn't. The chat operator accused me of using multiple accounts, but that's a lie. I only have one account, and I'm willing to go through any verification process, but they won't listen. I don't recommend this bookmaker to anyone.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dexsport.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account blocked as a result of the accusations made against you? When was it blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you, multiaccounting specifically? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I make bet on sport event.Screenshot uploaded.I havent won any money using bonuses.

My account isnt blocked, but I m blocked from withdrawing funds and can't place sports bets.I would just like my deposit back.

Hello agung220,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.