DivaSpin Casino - Вывод средств игроком задерживается.

Casino: DivaSpin Casino

I requested a withdrawal on April 18, 2026, in the amount of 60,000 HUF via Visa card.

I have not received my money yet. I have contacted customer support multiple times, but I only receive general and repetitive answers.

They say everything is fine and that the payment provider is delayed, but they cannot provide any specific information, date, or transaction ID.

They also informed me that my account verification is in the final stage, but this has been the case for several days without any progress.

It is important to mention that I have already received a successful withdrawal from this casino on April 6, 2026, even for a larger amount, without any issues.

I believe the withdrawal is being unreasonably delayed, and I am not receiving clear and transparent information.

I kindly ask for your help in resolving this issue and ensuring that my withdrawal is processed as soon as possible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

I also sent it to the casino's customer service and they transferred the amount 🙂

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marianna71,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika