Dream.Bet Casino - Вывод средств игроку задерживается из-за проблем с переносом средств.

I deposited 400 EUR to Dreambet. Now they want me to rollover 5x, which is fine in itself. But there are 2 problems:

• They limited a lot of markets to 1 EUR max bets
• They lowered every odd in the sportsbook about 0.10 meaning 1.91 becomes 1.81.

How can they force me to rollover 2.000 EUR now with these two conditions, it makes no sense. If they want my rollover, they should let me bet, in these conditions it is not possible. But they are not letting me withdraw my money.

You can see 2 screenhots showing odds difference for me and for others (or when I am not logged in).

And then another screenhot with the 1 EUR maxbet problem.

Thanks for the help !

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dream.Bet Casino. Please note we are unable to assist you with issues related to sports betting. If the issue persists and we won't be able to help, I would recommend you pursue the issue with services that help with sports-betting-related complaints.

Please allow me to ask you a few questions so I can better understand the situation.

• Is it possible for you to wager the deposit on casino games?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jimmsi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru