Dudespin Casino - Игрок обращается в службу поддержки с просьбой о возврате средств и закрытии учетной записи.

Dear Casino Guru Team,

I am contacting you because I need assistance in reclaiming my deposits from the online casino DudeSpin.

This month I made more than ten separate deposits totaling approximately €1,200.00 into my player account. The payments were made from my bank account to the recipients "TrueNorth Payments Corp." and "Ou Thalina Limited".

A key reason for my request is that I've realized I've developed a problematic gambling pattern and found myself in a situation where I've lost control of my deposits. I've since decided to stop gambling and have my account closed.

After looking into the provider more closely, I discovered that, to my knowledge, the casino does not have a valid license to offer online gambling in Germany. Furthermore, I attempted to close my account and obtain a refund of my deposits, but my request was rejected by support.

I have contacted the casino several times and requested a full refund of my deposits and the closure of my account. So far, I have not received a refund.

Therefore, I politely request your support and mediation in this case, in order to:

to check the refund of my deposits

to have my account permanently closed

to reach a fair solution between myself and the casino

I am prepared to provide all necessary information, bank statements, or proof of communication.

Thank you in advance for your help and support.

Sehr geehrtes Casino Guru Team,

ich wende mich an Sie, da ich Unterstützung bei der Rückforderung meiner Einzahlungen von dem Online-Casino DudeSpin benötige.

Ich habe in diesem Monat mehr als zehn einzelne Einzahlungen mit einem Gesamtbetrag von ca. 1.200,00 EUR auf mein Spielerkonto vorgenommen. Die Zahlungen erfolgten über mein Bankkonto an die Zahlungsempfänger „TrueNorth Payments Corp." sowie „Ou Thalina Limited".

Ein wesentlicher Grund für meine Anfrage ist, dass ich erkannt habe, dass ich ein problematisches Spielverhalten entwickelt habe und mich in einer Situation befand, in der ich die Kontrolle über meine Einzahlungen verloren habe. Ich habe inzwischen entschieden, mein Spielverhalten zu beenden und mein Konto schließen zu lassen.

Nachdem ich mich näher mit dem Anbieter beschäftigt habe, habe ich festgestellt, dass das Casino nach meiner Kenntnis über keine gültige Lizenz für das Angebot von Online-Glücksspiel in Deutschland verfügt. Zudem habe ich versucht, mein Konto zu schließen und eine Rückerstattung meiner Einzahlungen zu erhalten, jedoch wurde meine Anfrage vom Support abgelehnt.

Ich habe das Casino bereits mehrfach kontaktiert und um die vollständige Rückzahlung meiner Einzahlungen sowie die Schließung meines Kontos gebeten. Bisher wurde mir keine Rückerstattung gewährt.

Daher bitte ich Sie höflich um Unterstützung und Vermittlung in diesem Fall, um:

die Rückerstattung meiner Einzahlungen zu prüfen

mein Konto dauerhaft schließen zu lassen

eine faire Lösung zwischen mir und dem Casino zu erreichen

Ich bin bereit, alle erforderlichen Informationen, Kontoauszüge oder Kommunikationsnachweise zur Verfügung zu stellen.

Vielen Dank im Voraus für Ihre Hilfe und Unterstützung.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino. We are unfortunately unable to support you with a refund request for funds that were lost on gambling, with the justification that the casino doesn't operate with a particular license.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication? (ads, newsletters)

If your account is currently not blocked, as the next step, I recommend you send a self-exclusion request to the casino's support at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas