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DUde spin doesn't want to pay out my winnings, I've been waiting for 14 days and they haven't processed any application, they lie all the time

DUde spin nie chce wypłacić mojej wygranej czekam już 14 dni i żaden wniosek nie został przez nich rozpatrzony kłamią cały czas

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Dear Cyran,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Good morning, it's about winning PLN 11,000. I submitted three applications for 500 euros each. Regarding earlier withdrawals, they paid me out, but the winnings were very small. I won 100 euros and 300 euros. The KTC went through without any problems. I had small withdrawals from them. I accumulated my funds without any bonuses. I won and transferred it in three applications of 500 euros each because that's my limit. I've been waiting for over 14 days and nothing. They keep replying, the finance department verifies it in the chat, it's the same thing all the time. It looks like copy and paste. I'm asking for help. I don't know how to get these funds back, that's why I'm coming to you for help.

DZIEN DOBRY dokladnie chodzi o wygrana 11 tys zl puscilem 3 wnioski kazdy po 500 euro jezeli chodzi o wczesniejsze wyplaty to wyplacili mi ale bardzo male wygrane byla wygrana 100 euro 300 euro kyc przeszedl bez zastrzezen mialem przecierz wyplaty male od nich swoje srodki zgromadzilem bez zadnych bonusow trafilem wygrana i przelalem ja w 3 wnioskach po 500 euro bo taki mam limit ponad 14 dni czekam i nic caly czas odpisoja to samo ze dzial finansowy weryfikuje na czacie to samo caly czas wyglada to jak kopiuj wklej bardzo prosze was o pomoc niewiem jak odzyskac te srodki i dlatego przychodze do was o pomoc

They are probably still waiting for me to cancel these applications and lose them at this casino. I haven't canceled anything and I don't intend to. I would like to get back all my winnings, which is 11 thousand PLN. I am asking for your help and thank you with all my heart.

Oni caly czas chyba czekaja zebym anulowal te wnioski i przegral je w tym kasynie nic nie anulowalem i nie mam zamiaru chcialbym odzyskac cala swoja wygrana czyli 11 tyz zl bardzo prosze was o pomoc i z calego serca dziekuje

Good morning, is there any news about my case? I've been writing emails to them for a while, but the answer is the same, they don't do anything about my requests, no specifics.

Dzień dobry czy już może coś wiadomo w mojej sprawie pisze do nich e-maile ciału czas ta sama odpowiedz nic nie robią z moimi wnioskami zero jakiś konkretów

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cyran,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean