EmirBet Casino - Выигрыш игрока был конфискован.

Hello, I made a deposit of 20 euros to test this casino, but the online reviews already put me off a bit!

I have fulfilled the bonus conditions and received a converted credit of 220 euros!

After playing for a while, I reached 300 euros, which I wanted to withdraw!

After 5 days, I received information that the payout had been cancelled, but the entire balance of 300 euros was deleted except for 20 euros!

280 euros simply deleted from the player's account!

I've never experienced anything like this before!

Please clarify, this is highly unethical and should serve as a warning to other players! The casino is simply withholding honestly earned winnings!

I'm totally shocked, and this is just 2 days before Christmas!

Hallo ich habe eine Einzahlung von 20 Euro durchgeführt um dieses Casino zu testen, sogleich mich die Onlinebewertungen schon etwas abgeschreckt haben!

Die Bonusbedingungen habe ich erfüllt und ein konvertiertes Guthaben von 220 Euro erhalten!

Nach etwas spielen erreichte ich 300 Euro die ich auszahlen wollte!

Nach 5 Tagen kam jetzt die Info das die Auszahlung storniert wurde aber das komplette Guthaben von 300 Euro wurde bis auf 20 Euro gelöscht!

280 Euro einfach vom Spielerkonto gelöscht!

Sowas habe ich noch nie erlebt!

Bitte um Klärung das ist sehr unseriös und sollte eine Warnung für andere Spieler sein ! Das Casino behält ehrlich erspielte Gewinne einfach zurück!

Ich bin total geschockt und das 2 Tage vor Weihnachten!

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you played with the welcome bonus? Could you please post a link to the bonus you activated here in this thread?
• Have you tried contacting the casino regarding this issue? If so, please forward all relevant correspondence between you and the casino to [email protected], or you may post screenshots here.

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I only played casino slots!

And I received a welcome bonus.

Ich habe ausschließlich Casinoslots gespielt!

Und habe einen Willkommensbonus erhalten

Hello Maylenrap,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for your reply, Maylenrap. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Maylenrap,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello Maylenrap,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and see if I can help somehow.

We would like to invite EmirBet Casino to join the conversation.

Dear EmirBet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused at [email protected], for an independent review.