Epicdrops Casino - Вывод средств игроком задерживается и блокируется.

English (for CasinoGuru)

"Dear CasinoGuru Team, I need your urgent assistance regarding a total payout of 3,597,127.50 USD.

Here is the timeline:

I placed my first withdrawal request for 1,000 USD on November 26th at 12:02 PM.

Following this, I submitted all required documents, including my ID and payment card, for verification.

To this day, the casino has not confirmed my documents and is blocking the payout.

Instead of processing my withdrawal, they are now demanding an upfront payment of 200 USD to 'complete' the verification.

I have screenshots proving that I submitted the documents. Since reputable casinos do not charge for payouts, I suspect foul play. Please help me resolve this. Thank you."

German

"Dear CasinoGuru team, I need help with a withdrawal of $3,597,127.50."

The process:

I submitted my first withdrawal request (1,000 USD) on November 26th at 12:02 PM.

After that, I submitted all the required documents, including my ID card and passport.

To this day, the casino has not verified the documents and is blocking the payout.

Instead, they now require an upfront payment of $200 for verification.

I have screenshots proving that I submitted the documents. Since reputable casinos do not charge fees for withdrawals, I request that you review this. Thank you.

Englisch (für CasinoGuru)

"Dear CasinoGuru Team, I need your urgent assistance regarding a total payout of 3,597,127.50 USD.

Here is the timeline:

I placed my first withdrawal request for 1,000 USD on November 26th at 12:02 PM.

Following this, I submitted all required documents, including my ID and payment card, for verification.

To this day, the casino has not confirmed my documents and is blocking the payout.

Instead of processing my withdrawal, they are now demanding an upfront payment of 200 USD to 'complete' the verification.

I have screenshots proving that I submitted the documents. Since reputable casinos do not charge for payouts, I suspect foul play. Please help me resolve this. Thank you."

Deutsch

"Sehr geehrtes CasinoGuru-Team, ich benötige Hilfe bei einer Auszahlung von 3.597.127,50 USD.

Der Ablauf:

Meinen ersten Auszahlungsantrag (1.000 USD) habe ich am 26. November um 12:02 Uhr gestellt.

Danach habe ich alle geforderten Unterlagen, einschließlich Ausweis und Karte, eingereicht.

Bis heute hat das Casino die Dokumente nicht bestätigt und blockiert die Auszahlung.

Stattdessen verlangen sie nun eine Vorab-Zahlung von 200 USD für die Verifizierung.

Ich habe Screenshots, die belegen, dass ich die Dokumente eingereicht habe. Da seriöse Casinos keine Gebühren für Auszahlungen verlangen, bitte ich Sie um Prüfung. Vielen Dank."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mohlsen,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation regarding your withdrawal and the $200 "verification fee" request.

Based on the screenshots you provided, I have now switched your complaint to EpicDrops.life and we have also added this casino to our database, as it was not listed previously.

Unfortunately, I must warn you that EpicDrops.life appears to be a scam casino. There are several red flags indicating this:

• The casino is asking for an upfront payment to "complete verification", which reputable and licensed operators never do.
• The layout, design, and communication style are identical to other scam operations that have appeared in the last few months.

For these reasons, I strongly advise you to take the following precautions:

• Do not deposit any more money under any circumstances.
• Do not send the $200 fee — this is a common scam tactic and you will most likely not receive anything in return.
• Do not provide any further personal or financial information (including photos of cards, bank accounts, etc.).
• Be extra careful with email links, unexpected phone calls, or requests for remote access — this could lead to identity theft.

Sadly, with scam casinos like this, the chances of receiving the winnings (or even a refund of deposits) are extremely low. I understand this is disappointing, but I want to be honest and set realistic expectations — in most cases, the money cannot be recovered once deposited.

At this point, the best thing to do is to stop all interaction with the casino and avoid further losses. Also, please remain observant — we have seen multiple scam sites recently with a very similar layout and structure, so it’s possible that this is part of a larger network.

If you receive any further suspicious requests or communication from the casino, you can forward them to [email protected].

I hope we will be able to help you to resolve this issue as much as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear mohlsen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru