FamBet Casino - Аккаунт игрока заблокирован, а средства задержаны.

Hello, I bet on FAMBET CASINO, and my account has been blocked and is under analysis, after 2 months I'm trying to withdraw but they don't want to pay me, twice they made or withdrawal Manual and canceled and gave no explanation, from my Last email was not sent to you, in the in vivo chat with support they said or that the withdrawal would be processed, but so far I have received nothing, can anyone help me?

Olá, apostei no FAMBET CASINO, e minha conta foi bloqueada e está em análise, depois de 2 meses que estou tentando sacar mas não estão querendo me pagar, por duas vezes fizeram ou saque Manual e cancelaram e não deram explicação, do meu O último e-mail não foi enviado para você, no chat in vivo com o suporte falaram ou que o saque seria processado, mas até agora de receber nada, alguém pode me ajudar?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FamBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, thanks for replying. I must have played for 1 or 2 months at the casino, I didn't play with bonuses either, and I found out that my account was blocked when I went to access it. I looked through my emails and noticed that I made a withdrawal in September and it was paid out on October 2nd, but the following withdrawals have not been paid out. I'll send you my conversation with the casino.

Olá Tomas, obrigado por responder. Eu deve ter jogado por 1 ou 2 messes no casino, também não joguei com bônus, e descobri que minha conta estaria bloqueada quando fui acessar a mesma. Olhei aqui nos e-mails, notei que fiz um saque em Setembro e o mesmo foi pago dia 2 de Outubro, já os saques seguintes não foram pagos. Estarei mandando minha conversa com o Casino para seu e-mail.

Thanks for your reply

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• When was the last time the casino processed any payout successfully to you?

Please let me know.

Hello, the last games I remember betting on were Slots, and my last withdrawal was completed on 17/10/25.

Olá, os últimos jogos que eu me lembre de apostar foram em Caça-níqueis, e meu último saque foi concluído no dia 17/10/25.

Dear Elifaz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Elifaz,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear FamBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal and why the player’s account was closed.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Elifaz,  

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you and provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

FamBet Casino team.

Hello, thank you for your attention. I look forward to a reply once I have completed my investigation of the emails exchanged between myself and FAMBET support.

Olá, grato pela atenção. Fico no aguardo de uma resposta ao concluir a investigação dos e-mails trocados entre a minha pessoa e o suporte da FAMBET.

Dear Elifaz and FamBet Casino,

thank you both for the updates.

Elifaz, thank you for letting us know. Please feel free to share any relevant findings or new information once you have finished reviewing the email communication with the casino.

FamBet Casino, thank you for confirming that the matter is under investigation. I kindly ask you to keep us informed once the review is completed and to clarify the reasons for the account closure and the status of the player’s withdrawal.

I will await further updates from both sides so we can move this complaint forward.

Thank you for your cooperation.