FatPirate Casino - Игрок заявляет о задержке выплат.

I’m a VIP Level 4 player at Fat Pirates Casino and have an ongoing issue with a £1,000 withdrawal that has been "processing" since 27 October 2025 with no progress or explanation.

According to the casino’s own terms, VIP players should receive faster withdrawals than the standard 3–5 business days. However, my withdrawal has now been delayed over 10 days.

My account balance currently shows £2,973.80, and the £1,000 withdrawal remains locked. The site shows a "cancel" button, but it does not actually appear or work.

I have contacted my VIP manager and live chat several times, but I only receive copy-and-paste replies such as "your case is being prioritised," with no real action taken. VIP manager doesn’t reply.

I am requesting assistance to have my withdrawal processed and my funds released.

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Dear BarbaraC,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear BarbaraC,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not received my withdrawal. I contacted support yet again, and got the normal copy and paste, and the same result - no progress.

Dear player, could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have emailed the chat transcript to you, and will upload some screenshots here, however, they only ever say the same thing, my withdrawal is coming soon - and it never arrives.

Dear BarbaraC, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please confirm whether you have made successful withdrawals before?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BarbaraC,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila