FatPirate Casino - Вывод средств игроком задерживается.

I made the withdrawal request on June 19th, they always tell me to be patient.

Ho effettuato la richiesta di prelievo il 19 giugno mi dicono sempre di avere pazienza

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification or at least submitted any identity documents to the casino?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning, this is the first time I made a withdrawal. I sent the documents regularly and I didn't play with a bonus.

Buongiorno è la prima volta che effettuò un prelievo ho inviato regolarmente i documenti e non ho giocato con un bonus

Thank you for your response.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Could you please forward me the most recent conversations between you and the casino customer support regarding the delay in processing your payment? My email address is [email protected]. Alternatively, you may post screenshots directly here to the thread.

Dear Titty88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru