FatPirate Casino - Вывод выигрыша игрока задерживается.

Dear Sir or Madam, I won €1,500 at this casino and made a withdrawal on July 6th, 2025, but only got €500 and they don't want to pay out the other €1,000. I chatted and they said it's coming, I should wait, how long do I have to wait and why did they pay me €500 on July 9th, 2025 and then nothing more? I'm really angry, please guru, help me.

Best regards

Sehr geehrte Damen und Herren ich habe 1500€ gewonnen bei diese Casino gewonnen habe Auszahlung am6.7.25 getätigt habe aber nur 500€ bekommen und die anderen 1000€ wollen sie nicht auszahlen ich habe gechattet die sagen es kommt ich soll warten wie lange soll ich noch und warum zahlen sie mir 500€ aus am 9.7.25 und danach nix mehr ich bin stink sauer bitte Guru helfen sie mir .

Mit freundlichen Grüßen

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Okay, thanks for your quick response. The strange thing is, I already received €500 from FatPirate on Wednesday, July 9, 2025. And then nothing more.

Ok danke für ihre schnelle Reaktion das komische ist ich habe bereits am Mittwoch 09.07.2025 bereits 500€ bekommen von FatPirate. Und dann nix mehr.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has happened and I still haven't received my money.

Greeting.

Es hat sich nix getan habe mein Geld immer noch nicht bekommen .

Gruss.

This is really annoying, I'm really angry and I will never play at this casino again.

Das ist wirklich ägerlich bin richtig sauer ich werde diese Casino nie wieder spielen .

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

-I had a successful withdrawal of 500€

-played without bonus and won for sure

- KYC verification see picture

-Eine erfolgreiche Abhebung hatte ich 500€

-ohne Bonus gespielt und gewonnen ganz sicher

- KYC-Verifizierung siehe bild

Dear player, could you please confirm if you have received the remaining €1,000 by now? If not, has there been any change in the status of your pending withdrawals?

Also, I would appreciate it if you could send screenshots of your withdrawal requests. Please note that I have not yet received any communication between you and the casino regarding this issue, so if you have any chat transcripts or emails, kindly forward those as well.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru