FatPirate Casino - Запрос игрока на закрытие учетной записи игнорируется.

I asked them to close my account. They didnt, and I lost even more money. I have put in all the information in the pdf files.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear POWERN85,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Attila

Dear POWERN85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent the fatpirate a closure request in the chat first, asking them to close my account for good. because of gambling addiction, i wrote it alittle different on the mail I sent, because I was frustrated that I had lost to much. This was not followed up, and I could play for over a week after I sent it to them and they answered me if that was correct, and if I could confirm that I would close it for good, and I answered immediately that they could close it for good. And thy did NOT.

Thank you for your response. I would appreciate it if you could provide some clarity on the timeline of the events you mentioned. Specifically, could you indicate when the live chat communication regarding gambling addiction occurred? Additionally, do you currently have access to your account? If not, could you please share when the casino closed your account and the date of your last deposit?

Thank you for your patience and cooperation.

Hello POWERN85,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru