Fiery Play Casino - Игрок не может подтвердить свою учетную запись.

Hello, my problem is that I can't upload the documents to their website and I can't pass the verification. First they told me to send them to their email, then they told me that it only works on the website and it doesn't work there. They have to pay me the amount of 120 euros. I sent them the documents they wanted and they told me that the photos weren't good and so on. This is not true.

Здравейте моя проблем е че не мога да кача документите в сайта им и не мога да мина верификацията първо ми казаха да ги пратя на тяхния емайл после ми казаха че само в сайта ставало а там не става имат да ми изплащат сумата от 120 евро изпратих им документите който искаха и те ми казаха че не биле хубави снимките и така нотова не е вярно

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error you see when you try uploading your personal documents directly into your casino account?
• Which documents have you sent to the casino for the verification of your account?
• Have any of your documents been reviewed and approved by the relevant department yet?
• Which of your documents are still pending verification in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika