Flagman Casino - Игрок еще не получил свой выигрыш.

Hello Casino Guru,

I will contact you regarding a payout.

I reported a large win on September 29, 2026. I've never had any problems with this casino before; payouts were always processed within minutes, but this time everything is delayed.

I contacted support to ask how long a review would take, and they said they needed 72 hours for the review, which would have been Friday, October 2nd, 2026. I wrote again, and it was extended indefinitely, and I was told to be patient.

I have screenshots and other information about my winnings, as well as videos of my payout.

I would appreciate a response.

Regards

[redacted]

Hallo Casino Guru,

Ich melde mich bezüglich einer Auszahlung.

ich habe am 29.09.2026 einen hohen Gewinn erzählt. Ich habe sonst nie Probleme mit diesem Casino gehabt es wurde immer innerhalb Minuten ausgezahlt doch dieses Mal verzögert sich einfach alles.

ich habe im Support geschrieben wie lange eine Überprüfung dauert und sie meinten das sie eine Zeit von Überprüfung binnen 72 Stunden benötigen dies wäre Freitag der 02.10.2026 gewesen daraufhin schrieb ich erneut und es wurde auf unbestimmte Zeit verlängert und ich sollte Geduld haben.

ich habe Screenshots und weiteres über meine Gewinne und auch Videos von meiner Auszahlung.

ich würde mich über eine Rückmeldung freuen.

mfg

[redacted]

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Dear Megabryte,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Megabryte,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean