Flagman Casino - Вывод средств игроком задерживается.

Hello, i submitted the withdraw from flagman over a month ago, i played only sports bets and i didnt use any bonuses an they keep saying that its undergoing additional review. I have 2 withdrawals 1800€ and 900€

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Dear Dovydasp,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Karla,

Thank you for your response.

I have not successfully withdrawn any funds from Flagman Casino before.

I have never used any casino bonuses, and I do not have any active bonuses.

I had previously completed the KYC verification process. However, when I requested my withdrawal, the casino asked me to provide my ID photo again and record a video for additional verification. I provided the requested documents, but my withdrawal is still pending.

My account balance shows €1,800, and I have also submitted withdrawal requests for €1,800 and €900. I am concerned about the delay and would appreciate your assistance in resolving this matter.

Thank you for your help.

Kind regards, Dovydas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dovydasp,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla