Flagman Casino - Вывод выигрыша игрока задерживается.

Since February 10th, the payout has been considered processed, but customers are constantly told it's due to the payment processor.

But they cannot give me a booking or reference number.

Seit dem 10.2 wird die Auszahlung als ausgezahlt angesehen aber man wird immer vertröstet mit es liegt am zahlungsabwickler

aber Buchungs oder Referenz Nummer können sie mir nicht mitteilen

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Dear Maxi135,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The account is fully verified and I've made withdrawals before without any problems. The money has been marked as withdrawn for 9 days now, but nothing has arrived. Support told me it can take up to 3 days, so it should have been there 6 days ago.

Das Konto ist vollständig verifiziert und habe davor auch schon Auszahlungen vorgenommen ohne Probleme jetzt gilt das Geld seit 9 Tagen als ausgezahlt aber es kam noch nichts an und mir wurde vom Support gesagt es kann bis zu 3 Tage dauern also hätte es ja vor 6 Tagen da sein sollen

Dear Maxi135,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Maxi135,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru