Flagman Casino - Запрос игрока на вывод средств задерживается.

I'd like to share my experience with Flagman Casino, as the situation seems extremely dubious.

Upon registration, I immediately went through full account verification. All documents and wallet information were verified BEFORE receiving the bonus. The casino had no complaints about my account, identity, or country of residence.

After that, I received a no-deposit bonus, met the wagering requirements, and received a balance of 99.60 EUR. I then submitted a withdrawal request.

It was at this point that the problems began.

Manager Helen reported that the withdrawal was rejected allegedly because France is a prohibited region according to paragraph 4.4 of the casino rules.

But when I opened the rules myself and showed this support point, it turned out that France wasn’t there at all.

After this, the manager apologized for the mistake, and the reason for the refusal suddenly changed.

Now I have been informed that in order to withdraw funds I must:

• make a deposit of 99.60 EUR,

• and then play it x3 in slots.

No such requirements were presented prior to the withdrawal of funds.

Moreover, the VPN was used solely to ensure the proper functioning of Pragmatic Play, not to bypass restrictions in restricted countries. Moreover, after confirming my actual location, the "restricted region" issue suddenly disappeared.

From the outside it looks like this:

• first the casino tries to refuse for one reason,

• after refutation changes the version,

• and then begins to require a new deposit before paying out.

I would like to separately note the quality of support communication.

Manager's phrase:

"The problem has been passed on and let him wait."

It perfectly demonstrates how players are treated. The employee later apologized, explaining it was a "mistake."

I consider such actions to be extremely unprofessional and demand a review of the situation, since no proven violations on my part have been provided.

At the moment, this does not look like a security check, but rather like an attempt to avoid paying out winnings by any means necessary.

Хочу поделиться опытом взаимодействия с Flagman Casino, потому что ситуация выглядит максимально сомнительно.

При регистрации я сразу прошла полную верификацию аккаунта. Все документы и кошелёк были подтверждены ещё ДО получения бонуса. Никаких претензий к аккаунту, личности или стране проживания со стороны казино не было.

После этого я получила бездепозитный бонус, выполнила условия отыгрыша и получила баланс 99.60 EUR. Далее подала заявку на вывод средств.

Именно в этот момент начались проблемы.

Менеджер Helen сообщила, что вывод отклонён якобы из-за того, что Франция является запрещённым регионом согласно пункту 4.4 правил казино.

Но когда я самостоятельно открыла правила и показала этот пункт поддержки, выяснилось, что Франции там нет вообще.

После этого менеджер извинилась за ошибку, и причина отказа внезапно изменилась.

Теперь мне сообщили, что для вывода средств я обязана:

• внести депозит на сумму 99.60 EUR,

• а затем отыграть его x3 в слотах.

Никаких подобных требований до момента вывода средств не предъявлялось.

При этом VPN использовался исключительно для корректной работы Pragmatic Play, а не для обхода ограничений запрещённых стран. Более того, после уточнения моего фактического местоположения тема "запрещённого региона" резко исчезла сама собой.

Со стороны это выглядит так:

• сначала казино пытается отказать по одной причине,

• после опровержения меняет версию,

• а затем начинает требовать новый депозит перед выплатой.

Отдельно отмечу качество общения поддержки.

Фраза менеджера:

"Проблему передали и пусть ждёт"

отлично показывает отношение к игрокам. Позже сотрудница извинилась, объяснив это "ошибкой".

Считаю подобные действия крайне непрофессиональными и требую пересмотра ситуации, так как никаких доказанных нарушений с моей стороны предоставлено не было.

На данный момент всё выглядит не как проверка безопасности, а как попытка любыми способами избежать выплаты выигрыша.

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Dear hohohoxmas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Flagman Casino and the difficulties you have encountered regarding your withdrawal. To better understand your situation, could you please provide us with some additional details? Here are a few questions that may help clarify the matter:

• What is the country of residence you registered with your casino account?
• Could you please provide a screenshot of the no-deposit bonus terms that you received?
• Could you please provide the continuation of your conversation with Helen when you asked for the reasoning of making a deposit of €99.6 and wager 3x slots in order to withdraw bonus winnings?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hohohoxmas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean