Flappy Casino - Вывод средств игроком задерживается из-за соображений конфиденциальности.

After depositing with USDT cryptocurrency, playing, verifying my account by sending documents, and requesting my first withdrawal via the same method (USDT bep20), I received an email (see attachment) requesting me to record a continuous video where I navigate through my entire Binance crypto account, including my personal data, transactions, and crypto addresses. During this navigation, my savings balances and other transactions unrelated to this casino will be visible. I consider this an extreme requirement that violates the privacy of users who choose cryptocurrencies precisely to avoid such issues.

I already told you that I could send you a screenshot of the deposit transaction and a partial screenshot of my data as shown by Binance, and nothing more.

I am absolutely not going to send a video that puts my life savings and privacy at risk.

Despues de depositar con cryptomoneda USDT, jugar, verificar cuenta enviando documentos y pedir primer retiro por la misma via (USDT bep20) me envian un mail (ver adjunto) donde me solicitan grabar un video continuo donde me pide navegar por toda mi cuenta crypto binance, desde mis datos personales, movimientos, direcciones crypto, en la misma navegacion se van a ver mis balances de ahorro y otros movimientos que nada tienen que ver con este casino, lo considero un requerimiento extremo que rompe con la privacidad del usuario que justamente elige cryptos para que no pasen estas cosas.

Ya les avise que desde mi parte les podria enviar la captura del movimiento de deposito en particular y una captura de mis datos parcial tal como lo muestra binance y nada mas.

De ninguna manera voy a enviar un video poniendo en riesgo los ahorros de toda mi vida y mi privacidad.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear cabomota,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation you’re facing and the concerns you have regarding the verification request and your privacy.

Thank you for clearly explaining what the casino requested and why you consider this requirement excessive. To better assess the case and determine whether the casino’s request is justified or disproportionate, I would like to ask you a few clarifying questions:

• Could you please confirm whether this video request was presented as a mandatory condition to proceed with your withdrawal, or whether any alternative verification options were offered?
• Have you already completed standard KYC verification with this casino (identity document, proof of address, selfie), and was it explicitly confirmed as approved?
• Does the email from the casino specify why a full Binance account video is required instead of transaction-specific proof related only to this casino deposit?
• Have you previously made any withdrawals from this casino, or is this your first withdrawal request?
• Please confirm whether the requested video must show balances and unrelated transactions, or whether masking or limiting sensitive information was allowed.

Your cooperation in providing these details will help us investigate and work towards a resolution. Once we have a clearer picture, we will be able to evaluate whether the casino’s verification request aligns with reasonable KYC and AML standards, or whether it may be considered intrusive or unjustified.

If you have any relevant communication with the casino, including emails or chat transcripts related to this request, you are welcome to forward them to [email protected] for further review.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.