Fonbet Casino - Запрос игрока на закрытие учетной записи игнорируется.

The casino, after I repeatedly requested account closure due to gambling addiction, has completely ignored me, pushing me to the brink of suicide. I am requesting compensation money, but what I truly demand is the closure of my account due to the serious damage caused.

This casino cannot have that security rating because a player's safety must always come first.

Casino q después de pedir una y otra vez el cierre de cuenta por adicción al juego me han ignorado totalmente empujándome al suicidio pido eses dinero de indemnización pero lo q verdad solicito es el cierre de mi cuenta por los graves daños causados

Este casino no puede tener ese índice de seguridad porque la seguridad de un jugador debe de ser lo primero siempre

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fonbet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino with a new self-exclusion request again via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Fonbet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas