Fortune Play Casino - Учетная запись игрока была неожиданно заблокирована.

So having another problem with this casino as well, fully verified account, went to make 2 withdrawals of 3000 each and 500 in balance on account.

Everything was good until I randomly could not log in anymore, chat cannot give me any reason as to why and that its only administration decision.

Same group as Spinsup, which I filed a complaint for 4500.

What is up with these guys, I had checked in with them if it was okay to play there after Spinsup bs and was told I was good to go, but after winning big on baccarat (which ive been on a good streak) this happens..

Im wanting mu balances paid out, as this is not right at all. Its okay for them to take my money but give me hassles when it comes to withdrawing

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• When exactly was your account created, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina, thanks for prompt response.

So I pretty much spent most of my time on Live Speed Baccarat 1 Pragmatic Play,

Account was created on Oct 15, and they closed it roughly around midnight Oct 16.

No bonuses were used at all, strictly my money being deposited and played with.

I also have all my bets screenshot through the platforms bet history up until I hit 6000, then played a little later and got another 500

Hey there so they cleared me 6000 already, just waiting on the 500.

Will keep this open until I receive it.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shizzyj,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina