Fortunica Casino - Выплаты игрокам задерживаются и не поступают.

I made a two withdraws one for £100 a second for £300, both in progress since the 28th june, the frst withdrawal was for £300 not received, but the second for £300 still not got speaking to chat everyone told the same thing its been sent an with the payment provider, then payment provider not working an then today its with payment provider an to be patient. During this time of waiting I have now withdrawn a further £3900 to in total i am waiting on £4200. I think this is a scam an will not hold my breath for the money but been scammed out of my total of around £1k in deposits

dont know what further to do

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please clarify which previous withdrawals were successful and how much time it took to be credited to your bank account?
• Could you please share screenshots of your payout history as it appears in the casino's interface, and could you also please share your interaction with casino support on the topic as supporting evidence? Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Chelseajb90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas