Forzabet.live Casino - Вывод средств игроком задерживается.

Hello, I would like to ask for your help. My withdraw on forzabet.live is pending from 24.11. No one aswer to me from Finacial team and support asked me many times to wrote e-mail directly to them. I wrote 21 e-mail to them.

I have 550$ on my account, 200$ is a limit for witdraw on account from the beggining.

I guess they just want play for time with me and steal my money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mlodyangi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

•  Can you log in to your account now?
• Have you made any successful withdrawals before?
• Can you confirm that your account is fully verified, and if so, when was the verification completed?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello,

Can you log in to your account now? Yes, I can log in to my account.

Have you made any successful withdrawals before? Yes, I have done 3 withdraw before - each takes around week.

Can you confirm that your account is fully verified, and if so, when was the verification completed? Yes, My account is fully verified, it was done on 10.09.2025

Have you accumulated your winnings with or without an active bonus? I did not use any bonus on my account.

I just talked with support on chat on forzabet. They just claimed the same that they are technical support and cannot get any information about my withdraw. They asked me to wrote e-mail to financial team. I did that once again, it was 26 e-mail to them...

Hello, having this opportunity I would like also mentioned that except the witdraw from 24.11 I have another withdraw request pending from 27.12. You can also asked for that because standard timeframe for this is 3 working days (support from forzabet said that to me). I just want to get my money bank and never ever come back to this casino.

Thank you for your reply and for providing the previous details, Mlodyangi.

• Could you let us know when you made your last successful withdrawal?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you provide any additional communication you had with the casino support (screenshots,or chat records)? You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

Could you let us know when you made your last successful withdrawal? It was on 15.11.2025(screen attached)

Which payment method did you choose to withdraw your winnings?

crypto - USDC - ERC20

Was it the same one you used previously? Yes, always the same

Could you provide any additional communication you had with the casino support (screenshots,or chat records)? You can send me all the documents to: [email protected] or post your screenshots to the thread. Screenshots attached + on e-mail.

Dear Mlodyangi

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Hadi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Mlodyangi,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Forzabet.live Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Forzabet.live Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Hello, Last days they approved my withdraw that was pending from 24.11.2025 and 27.12.2025. I am not sure it was by your support but really appreciate for all job that you have done so far. Now my last witdraw is pending from yesterday and I hope it will be processed and I will never ever have any relation with this bookmaker. Maybe they do not want to cheat anyone but for sure they are just playing for time to get bored users who make some monet by their site.

I think your help in this matter is not need anymore. Just 120$ is pending there, I will wait for that as much as need.

One again, appreciate for your contribution.

Dear Mlodyangi.

I would suggest keeping the complaint open until you have received all the pending funds. Once the withdrawal is processed, you can either use the dedicated "Resolved" button or simply give me an update, and I will mark the complaint as resolved for you.

Thank you for your patience, and I’m glad I could assist so far.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mlodyangi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Hadi