Funbet Casino - Игрок еще не получил свой выигрыш.

Good evening! I have been playing at this casino for a long time and in the past they completed withdrawals quickly! I am a VIP level 5 and suddenly because I request a withdrawal I drop to VIP 4! Besides that they NEVER respond to my emails and whenever my VIP manager remembers it he tells me the same nonsense that he is trying to find a way to complete my withdrawal! I want help because I don't like their behavior and I have spent endless money on them! Imagine I have 3 pending withdrawals and I am still waiting

Καλησπέρα σας!Παιζω καιρό σε αυτό το καζίνο και παλαιότερα ολοκλήρωναν τις αναλήψεις γρήγορα!Ειμαι vip 5 level και ξαφνικά επειδή ζητάω ανάληψη πέφτω vip 4 !Περα από αυτό δεν απαντάνε ΠΟΤΕ ΣΤΑ email μου και ο vip manager μου όποτε το θυμηθεί μου λέει την ίδια καραμέλα ότι προσπαθεί να βρει τρόπο να μου ολοκληρωθεί η ανάληψη!Θελω βοήθεια γιατί δεν μου αρέσει η συμπεριφορά τους και έχω ξοδέψει άπειρα λεφτά σε αυτούς !Φανταστειτε έχω 3 εκκρεμείς αναλήψεις και ακόμα περιμένω

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Junky11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Junky11,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Junky11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Junky11,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla