Funbet Casino - Игрок заявляет о задержке выплат.

The problem I’m facing is that my withdrawals are suddenly no longer being approved. Previously, I was able to withdraw €1,500 per day (and €20,000 per month). This was because I had VIP 5 status. However, the site suddenly changed my status to the lowest level, and now I can only withdraw €500 per day and €7,000 per month.

For March, I can still withdraw €1,100, which has been pending since March 10. When I had VIP 5 status, I received my money within one day. Now, after 9 days, I still haven’t received it. This is despite their Terms and Conditions stating that payouts take between 1–3 days.

I also still have €10,062.75 in my account, which I will never be able to withdraw at this rate. It seems like they are trying to move my account entirely to the lowest level so they don’t have to pay out.

Could you please help me? It involves a very large amount of money.

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Dear Hockeyplayer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have submitted my complaint because the way they are handling my withdrawals differs significantly from how they handled it previously. Additionally, I was suddenly downgraded from VIP5 to the lowest status without any real reason. Therefore, I want to go ahead and kee this complaint open. I will wait for the 14 days (March 24) before contacting you again, thank you!

Dear Hockeyplayer,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello.

The withdrawal of 10 march is accepted and payed, which is nice. The withdrawal of 11 and 12 march not yet. So those are due tomorrow and the day after. Strange thing is that I got an e-mail saying:

"Zach here, VIP Manager from FunBet! Hope you are doing great today

I have successfully requested your withdrawal request to be speed up, hope you can get those funds cleared as soon as possible and enjoy your winnings! 

Just want you to know that since your account is currently Level 1, this can't be done all the time since this is a VIP exclusive benefit, this time I've done a special exception for you. I wish for us to be able to get you back up to your previous Glory Days and increase your Levels once again! But first we would need to make sure your balance gets cleared so you can climb the ladder."

But it cost them 2 weeks to accept my withdrawal and it was apperently only because I’ve got a special exception for the withdrawal of 10 march.

To get my 10k out of my account, it will take months if they only accept 500 (or max 1.500) per 3 weeks.

So that’s why I prefer to keep my complain still open.

Hello,

And also, the withdrawal method i normally use, is no longer avalaible for my remaining balance.

also a bit weird.

hope you guys can help me!

And my withdrawal from 11 march is now due 14 days ago.

please help me.

Dear Hockeyplayer, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello,

As previously described, I received VIP status from FunBet in January/February because of the amount I had deposited and played. With this VIP status, I was able to withdraw €1,500 per day. This went well for quite some time, until suddenly, at the beginning of March, I was downgraded to Level 1. They stated that I had recently been making mostly withdrawals and not many deposits. This is simply because I had been winning frequently — which naturally means I would not be depositing additional funds.

Since the downgrade, I can only withdraw €500 per day, and these withdrawals are still not being paid out even after two weeks. When I opened this complaint, I had €1,100 pending in withdrawals. After 13 days, the first €500 was paid out, but the remaining €600 has still not been processed after 15 days.

In response to your questions:

• Yes, I have had successful withdrawals in the past, but this was during the period when I held the FunBet VIP status.
• When I log into my account and visit the verification page, it shows that I do not need to be verified. I have attached a screenshot confirming this and will also sent it to your email.

• I have not used any bonuses to generate my winnings.
• I did play some casino games, but almost all of my gameplay was on live casino games (blackjack).
• I don't have screenshots of my communication with customer service but i do hav emails I received from the "VIP Manager". I'll sent it to your mail. I'll also will have a talk with customer service and sent the screenshots later.

Their terms and conditions — and the information shown during the withdrawal process — state that withdrawals are processed within 1–3 days. On top of that, I suddenly can no longer use the same withdrawal method I have always used; that option now appears to be blocked or disabled.

I hope you are able to assist me with this matter.

Dear Hockeyplayer,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, [email protected]. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello,

Ok thank you! I’ve received the € 600 this weekend, so 1 April I will withdraw the first € 500 of the € 11.000 stil on my account. I would like to keep the complain open because they paid after 2,5 weeks instead of the 1-3 business days as their Terms and conditions state. If it takes 2,5 weeks to pay €1.500 I have to wait months for the € 11.000. So hopefully it will go quicker if you guys help me.

Hello Hockeyplayer,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Funbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Please keep my complaint open. Have 3 pending withdrawals (since 1st of April), hope with your help I will get it sooner compared to last time. They should accept the withdrawals between 1-3 business days as their Terms and Conditions state.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.