Funbet Casino - Казино задерживает вывод средств игроков.

I would like to file a formal complaint against FunBet.com for refusing to pay my approved withdrawals and continuously delaying every payout request.

1. My Account & Situation

I am a Canadian player.

My withdrawals include both crypto and Interac/Gigadat payouts.

The casino already paid me $500 in BTC and $150 via Interac, but then started delaying all further payouts without valid reasons.

2. Pending Withdrawals

I currently have:

Three crypto withdrawals of $750 CAD each still pending (BTC & LTC).

$5300 CAD remaining in my playable balance which they refuse to process.

3. No KYC Requested

FunBet has never asked me for KYC verification, yet they keep stalling my withdrawals.

This is suspicious because legitimate casinos always request KYC before payouts.

4. Pattern of Delays & Excuses

For the last several days:

Support keeps giving contradicting answers.

They claim the payouts are "processing" but nothing is ever sent.

They do not provide payout proof, blockchain TXID, or timelines.

Live chat simply repeats the same automated messages.

5. Payment Processor Involvement

I already contacted:

Gigadat, who confirmed they are reviewing my report since FunBet uses them for Interac payouts.

Anjouan Gaming Control Board, who also received my complaint.

6. Why I Believe This Is Bad-Faith Behavior

The casino picks and chooses small amounts to pay, then blocks larger withdrawals.

They delay payments despite having no verification request or no rule violation on my part.

They appear to be intentionally stalling until I give up or lose my remaining balance.

7. What I’m Requesting

I kindly request CasinoGuru’s help in:

Contacting FunBet.com on my behalf.

Asking them to release my three $750 crypto withdrawals.

Asking them to process the $5300 balance remaining in my account.

Requesting a full explanation for the payout delays.

8. I Can Provide Proof

I can provide:

Screenshots of pending withdrawals

Transaction history

Chat logs

Past payouts

All relevant timestamps

Please let me know what additional documents you need.

Thank you for your assistance.

I appreciate any help from CasinoGuru in resolving this issue.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contacte with casino support regarding the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Marco165,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru