Funbet Casino - Вывод средств игроками задерживается, а суммы конфискуются.

Hello, I have been withdrawing my money from Funbet for months, but unfortunately, Funbet processes the withdrawals much slower than stated in the terms and conditions and also pays out significantly less than I should receive.

I still have a balance of €3,790 and three €500 payouts pending since August 24th.

Last month, I was also only paid out €3,000. According to the terms and conditions, the monthly limit is €7,000, and I've never received it. I've been paying out for months, and things have been slow since my first payout, so I've decided to file this complaint.

My account is fully verified.

The casino has not provided any explanation for the significant delay.

Hallo, ich zahle bereits seit Monaten mein Geld bei Funbet aus, aber leider bearbeitet Funbet die Auszahlungen viel langsamer als in den AGBs angegeben und zahlt auch deutlich weniger als ich erhalten sollte.

Ich habe noch 3790€ Guthaben und 3x 500€ in Auszahlungen seit 24.08. ausstehend.

Letzten Monat wurde mir ebenfalls nur 3000€ ausgezahlt. Das monatliche Limit beträgt laut AGBs 7000€ und ich habe das noch nie erhalten. Ich zahle schon seit Monaten aus und so langsam geht es schon seit meiner ersten Auszahlung, daher habe ich mich jetzt dazu entschlossen diese Beschwerde einzureichen.

Mein Account ist vollständig Verifiziert.

Es gibt keine Begründung des Casinos fur die erhebliche verzögerung.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with casino support regarding the delay, and what response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hello Tomas, I don't remember the last time I contacted support. I had a VIP manager until June, but then he was no longer in charge, and my withdrawals were constantly delayed. Support always gives the same copy-paste answers, and you can tell that asking questions doesn't help at all.

I sent you an email with screenshots of the Telegram conversation between me and the VIP manager.

Hallo Tomas, ich weiß nicht mehr wann das letzte Mal Kontakt mit dem Support stattfand. Ich hatte einen VIP Manager bis Juni der dann aber nicht mehr zuständig war und die Auszahlungen wurden dauerhaft verzögert. Der Support gibt immer die gleichen Copy Paste antworten und man merkt dass es absolut nichts bewirkt nachzufragen.

Ich habe dir eine Email mit Screenshots des Telegram Verlaufs zwischen mir und dem VIP Manager gesendet.

Dear Luke2000,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on September 18, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Kindly note that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed. 

Our team wishes you all the best for your future activities!

Best regards,

FunBet team.

Hello, thank you for processing. I have requested new withdrawals.

Hallo, ich danke für die Bearbeitung. Ich habe neue Auszahlungen beantragt.

Thanks to both parties for your replies.

Dear player,

Please let me know whether your payouts proceed smoothly.

If you believe the casino addressed your issue adequately and don't need further assistance, you can choose to mark the complaint resolved.

If you believe our intervention is still needed, please let me know.

Hello, I still have €1,790 outstanding. I would like to keep the complaint open until Funbet pays the rest. I'm afraid they'll take several weeks again otherwise.

Hallo, ich habe noch 1790€ ausstehend. Ich würde gerne die Beschwerde offen lassen bis Funbet den Rest bezahlt hat. Ich habe die Befürchtung dass sie sich sonst wieder mehrere Wochen Zeit lassen.

Dear Luke2000,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on October 2, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Additionally, we would like to assure you that we will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding. 

Kind regards,

FunBet team.

Thanks to the casino representative for your cooperation.

Dear player, have the funds reached your bank account?

Please let me know.

Hello, Funbet paid out everything. Thank you very much!

Hallo, Funbet hat alles ausgezahlt. Vielen Dank!

Dear Luke2000,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru