Gamblezen Casino - Игрок еще не получил свой выигрыш.

I've been waiting for my supposedly processed payout for 13 days now. I've been sending KYC emails since October 1st, but they haven't responded once. I'm just given the runaround in the chat every day. They paid out even the smallest amounts after two days, but now that I've actually won – basically just what I deposited – I haven't received anything. I hope you can help; I can't get in touch with them.

Seit 13 Tagen warte ich auf die angebliche bearbeitete Auszahlung seit dem 1oktober schicke ich den kyc E-Mails aber kein einziges mal wurde darauf reagiert ich werde nur im Chat tagtäglich vertröstet kleinste Summen haben die nach 2Tagen ausgezahlt jetz wo ich mal gewonnen habe also eigendlich nur das was ich eingezahlt habe habe ich nix erhalten ich hoffe ihr könnt helfen ich komme an die nicht Ran

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Dear Horno12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you, yes, it's 14 days 😊 and I've always received small payouts a few days after approval. However, as the AI ​​already told me, it's common practice to be stalled as soon as you withdraw larger winnings. I've also asked the casino to finally activate my crypto deposits. I've deposited three times with Litcoin, but I've never been able to initiate a Litcoin withdrawal. Numerous emails have been skillfully ignored. I haven't received a single email from them in the last 14 days, and the chat always says the same thing. Thank you for your help, and I hope something can be achieved. The casino confirmed to me via chat that the withdrawal was completed, but as I said, my bank always processes withdrawals immediately; I've never had any problems with that. I contacted my bank yesterday to check if the withdrawal is stuck or blocked somewhere.

Vielen Dank ja es sind 14 Tage😊 und ich habe kleine Auszahlung nach Wenigen Tagen nach Genehmigung immer erhalten bloß wie die KI mir schon gesagt hat ist es gang und gebe sobald man größere gewinne Auszahlt hin gehalten wird ich habe das Casino auch beauftragt das die endlich meine Krypto Einzahlung da freischalten soll ich habe da 3mal mit litcoin eingezahlt konnte aber nie die Auszahlung von litcoin veranlassen auch etliche E-Mails werden gekonnt ignoriert ich habe nicht einen einzige Email in den 14 Tagen von denen erhalten und der chat schreibt auch immer das gleiche ich danke ihnen für ihre Hilfe und hoffe man erreicht was und das Casino hat mir bestätigt das die Auszahlung abgeschlossen wurde per chat aber wie gesagt meine Bank verbucht immer sofort Auszahlungen hatte noch nie Probleme damit ich ja e gestern meine Bank angeschrieben die sollen prüfen ob die Auszahlung irgendwo hängt oder blockiert wurde

Thank you for the clarification. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm that you have passed the KYC (Know Your Customer) verification? Please post a screenshot of your casino account verification page.
• Have you accumulated your winnings with or without an active bonus?
• Do I understand correctly that the €300 withdrawal should have been paid out on October 1? Were you able to get confirmation from customer support about the payment date?
• Have you contacted the casino about the missing withdrawal? If so, please share screenshots of relevant communication.

Thank you in advance for your reply.