Gangsta Casino - Вывод игрока был отложен.

Dear Casinoguru representative,

My withdrawal request of 291.02 EUR has been pending from November 21th, 2025 until today, December 01st, 2025 (10 days), even though the online customer support team informed me that withdrawals are processed within a maximum of 5 business days. When I asked for an estimated completion time, they said they had no information and advised me to contact the Finance Department at [[email protected]](mailto:[email protected]).

I sent emails to this Finance Department on November 24th, 2025 and November 28th, 2025, but I have not received any response.

For your reference, I deposited 550.7 EUR on November 17th, 2025, and after wagering, my final account balance was 690 EUR. Because the maximum amount allowed per withdrawal time via the crypto method is 400 EUR, I had to split the withdrawal into two requests. One request of 399 EUR was processed on November 21th, 2025, but the remaining 291.02 EUR has not been processed, as explained above.

Therefore, I am writing this complaint in the hope that Casinoguru will influence Gangsta casino to fulfill their duty as a casino to process withdrawals for players.

Looking forward to hearing from you as soon as possible.

Thanks and best regards.

Huy.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Ms Veronika,

I will wait until 05 Dec 2025 (14 days from the withdrawal request) if my withdrawal is still not processed I will let you know here.

Thank you very much for your help.

Regards.

Huy.

Hello,

I've received my withdrawal amount today, 05th December 2025.

Thank you.

Huy.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear huynb2022,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika