Gangsta Casino - Вывод средств игроками задерживается.

Hello CasinoGuru Team and Happy New Year!

I won €4,750 on December 6, 2025 (originally it was over €11,000, but the amount was reduced due to the maximum winnings amount with a bonus).

My account was fully verified on December 12, 2025, and the first withdrawal of €400 was processed. Immediately afterward, on the same day, I submitted three new withdrawal requests of €400 each. Since then, nothing has happened, and despite multiple inquiries, the KYC department keeps sending me the same standard reply.

"Please note that withdrawal processing times can occasionally be affected by high activity levels, increased workload, and various operational factors. Unfortunately, in such cases, delays may occur despite our best efforts to process requests as quickly as possible."

I've been playing online for years. Of course, I know the real reason for the delayed withdrawal requests, which can always be cancelled. But I've never actually waited this long for a withdrawal before.

Please try to get your contact person to process my case. I'm keeping myself under control and won't gamble away my winnings. But I'd like to receive my winnings soon. It should also be in the casino's interest to have my account open for deposits again. I receive promotional emails from the casino almost daily.

Thank you and best regards

Hallo CasinoGuru Team und ein Frohes Neues Jahr!

Ich habe am 06.12.2025 4.750€ gewonnen (ursprünglich waren es über 11.000€, aber durch den maximalen Gewinnbetrag mit einem Bonus, wurde der Betrag reduziert).

Mein Konto wurde am 12.12.2025 vollständig verifiziert und die erste Auszahlung von 400€ wurde durchgeführt. Ich habe sofort im Anschluss am 12.12.2025 drei neue Auszahlungsanträge von jeweils 400€ eingereicht. Seitdem passiert nichts und ich erhalte auf mehrfache Nachfrage von der kyc Abteilung immer dieselbe Standardantwort zugeschickt

"Please note that withdrawal processing times can occasionally be affected by high activity levels, increased workload, and various operational factors. Unfortunately, in such cases, delays may occur despite our best efforts to process requests as quickly as possible."

Ich spiele seit Jahren online. Man kennt natürlich den wahren Grund der verzögerten Auszahlungsanfragen, die auch immer abgebrochen werden können. Aber so lange habe ich tatsächlich noch nie auf eine Auszahlung gewartet.

Bitte versucht, bei eurer Kontaktperson eine Bearbeitung meines Falls zu erreichen. Ich habe mich bei der Thematik im Griff und verspiele meinen Gewinn nicht. Aber so langsam möchte ich meinen Gewinn auch mal ausgezahlt bekommen. Es sollte doch auch im Interesse des Casinos sein, dass mein Konto wieder für Einzahlungen frei wird. Werbemails bekomme ich nämlich fast täglich von dem Casino.

Vielen Dank + Grüße

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tillykke,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please let us know the current status of your withdrawal requests — are they shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used previously?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

Here's a screenshot of my transaction history. The deposit of €274.33 was made on December 6, 2025 at 7:41 PM. The other deposits of €20 each are from the casino; I have no idea what they're for.

The first payout of €400 was processed on December 12, 2025, after full verification. The three subsequent payout requests were immediately shown as "pending" on December 12, 2025.

All deposits and withdrawals were made via the same crypto wallet, and the currency used was always Ripple.

Hallo,

hier der Screenshot meines Transaktionsverlaufs. Die Einzahlung über 274.33€ erfolgte am 06.12.2025 um 19:41 Uhr. Die weiteren Einzahlungen über 20€ stammen vom Casino, keine Ahnung was das sein soll.

Die erste Auszahlung über 400€ wurde nach der vollständigen Verifizierung am 12.12.2025 durchgeführt. Direkt im Anschluss sind die drei weiteren Auszahlungsanfragen am 12.12.2025 im Status "ausstehend" zu sehen

Sämtliche Ein- und Auszahlungen erfolgten über die gleiche Cryptowallet und immer wurde die Währung Ripple verwendet.

Thank you very much for your reply, Tillykke. When was the last time you contacted the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hello Kristina,

I've just forwarded the correspondence to you. The final response to my inquiry from January 5, 2026, arrived today.

The chat does not answer any requests regarding payouts and refers to the KYC department.

Hallo Kristina,

den Schriftverkehr habe ich dir gerade weitergeleitet. Die letzte Antwort auf meine Anfrage vom 05.01.2026 kam heute.

Der Chat beantwortet keine Anfrage bezüglich Auszahlungen und verweist auf die KYC Abteilung.

After more than a month, the first installment of €400 has finally arrived. I've never experienced anything like this in all my years of playing online slots. At this rate, I'll be waiting over 10 months for my full payout.

Please leave the complaint open until I have received the full payment.

One more correction: I deposited and withdrew using LTC at this casino. I usually use Ripple, but that wasn't possible at this casino.

Nach über einem Monat ist die erste Rate von 400€ bei mir angekommen. So etwas habe ich in vielen Jahren OnlineSlots noch nie erlebt. Bei dem Tempo warte ich über 10 Monate auf meine komplette Auszahlung.

Bitte lasst die Beschwerde offen, bis ich die Auszahlung in voller Höhe erhalten habe.

Eine Korrektur noch: Bei dem Casino habe ich mit LTC ein- und ausgezahlt. Normalerweise verwende ich Ripple, aber das ging bei dem Casino nicht.

Dear Tillykke,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello Tillykke,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gangsta Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear player and Guru administration, we have seen and understand that this player was unable to receive their payout for some time due to the heavy workload during the first month of the new year. Payment systems are sometimes overloaded with transactions, etc.

We have also switched to a different payout system, which is why there were some delays in completing transactions. These issues are no longer present and will be sent in a timely manner.

At this time, after checking with the finance department, the player's funds will be sent according to their payout schedule.

Sincerely, Gangsta Casino

Dear Gangsta Casino representative,

Thank you very much for your update. I am confident that the issue will be resolved shortly. I will keep this complaint open until Tillykke confirms that their withdrawals have been processed and paid out.

I haven't received any further payouts yet. I've been waiting for a week since the last transaction.

This matter has been ongoing for six weeks since full verification (seven weeks since the verification began). I have received €1,200 of the €4,750 so far.

Bisher habe ich keine weitere Auszahlung erhalten. Seit der letzten Transaktion warte ich schon wieder eine Woche.

Seit der vollständigen Verifizierung dauert diese Angelegenheit bereits sechs Wochen (sieben Wochen seit Beginn der Verifizierung). Ich habe bisher 1.200€ von 4.750 €erhalten.

Dear Tillykke,

Could you please provide an update on your account status?

Do you currently have any pending withdrawals? Have you received any additional funds since the last update?

Could you also confirm whether the issue has been resolved?

Hello Lucia,

I have not received a payout since the update.

Open transactions:

• €400 from 12/12/2025
• €400 from 15.01.2026
• 400€ from 15.01.2026

This matter has been ongoing for seven weeks since full verification (eight weeks since verification began). I have received €1,200 of the €4,750 so far.

Hallo Lucia,

ich habe seit dem Update keine Auszahlung erhalten.

Offene Transkationen:

• 400€ vom 12.12.2025
• 400€ vom 15.01.2026
• 400€vom 15.01.2026

Seit der vollständigen Verifizierung dauert diese Angelegenheit bereits sieben Wochen (acht Wochen seit Beginn der Verifizierung). Ich habe bisher 1.200€ von 4.750 € erhalten.

Dear Gangsta Casino,

I kindly ask you to clarify the current status of the payment.

Could you please confirm whether the payout has already been processed, and if not, provide a specific timeframe by which the player can expect to receive their funds?