Gangsta Casino - Вывод средств игроком задерживается.

Same answer even after multiple inquiries.

The prize was awarded on 31.12.2025 and 1 payment has been made and is in progress since then.

Please help if possible because the account is completely ready for kyc.

Thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus? If so, could you please clarify what type of bonus have you played with?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Bence01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, sorry for not replying.

The winnings are from a bonus and some of them have already been paid out in the novel.

but the rest hasn't happened since then.

I kept writing to them and only got this template response.

this was the only treatment they processed.

and once the visitor kyc is completely ready and accepted

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank You!

Hello Bence01,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gangsta Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Guru Administration and player, unfortunately, we experienced significant delays in withdrawals due to issues with payment systems and player withdrawal regulations.

All issues have now been resolved, and withdrawals should arrive soon.

We apologize for the long wait and thank you for your understanding!

Dear Gangsta Casino representative,

thank you very much for the update. I will leave this complaint open until Bence01 confirms his withdrawals have been paid out.

Dear, Gangsta casino

Hello, I still haven’t received my winnings. It’s simply pathetic that you keep stringing people along with template responses, and for months you haven’t been able to complete a single transaction.

Dear Gangsta Casino Team,

I kindly request clarification regarding the situation with the withdrawals. Could you please let us know if there are any issues that need to be addressed? Thank you for your assistance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Bence01,

May I ask if there have been any updates? Have the funds been credited to your account?

Hello, unfortunately there has been no change, I'm still waiting.

But it seems I've been scammed

Dear Bence01,

I have contacted the casino outside of this thread to clarify the situation regarding the withdrawals being stopped again. Unfortunately, to date, I have not received any response from them.

At this point, there is very little we can do, as the casino has stopped communicating with us. For this reason, I will close the complaint as unresolved for now. If the casino responds to our inquiries, we will notify you by email and the complaint may be reopened. If there are any updates on your side, please do not hesitate to let us know.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues.

In the meantime, I recommend reaching out to the Curacao Gaming Authority (https://www.cga.cw/ ). Regulators often have additional tools and authority that may help in situations like this. For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at [email protected]

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S