Glorion Casino - Игрок считает, что вывод его средств задерживается.

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Dear Sandrinapu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Complaint Resolution Center, I UNDERSTAND AND RESPECT the 14-day waiting period policy. However, I request an exception and immediate approval of the complaint for these 3 reasons documented in the attachments.

1 VIOLATION OF DECLARED TIMES: GLORIAN casino confirmed on 04/30/2026 that the times are 3-5 business days from the following day. FOR WITHDRAWAL ON 04/26/2026, the maximum deadline expires on 05/02/2026. Waiting 14 days would mean ignoring the casino's written terms.

2. CONTRADICTION AND BAD FAITH: On the same day, 04/30/2026, the casino sent 3 incompatible communications: in queue, under review, unexpected delay. This demonstrates an intention to delay the payment.

3 ILLEGITIMATE BLOCKING: The account is blocked for the maximum number of pending withdrawal requests when I only requested 1500 euros. In the casino T&Cs the monthly limit is 7000 euros per month.

FOR THESE REASONS, the 14 days do not apply. I request the assignment of a mediator and urgent forwarding to the casino. Total balance withheld: 11,500 euros

Gentile centro di risoluzione reclami.COMPRENDO E RISPETTO la politica dei 14 giorni di attesa .Tuttavia ,chiedo un eccezione e L approvazione immediata del reclamo per questi 3 motivi documentati negli allegati

1 VIOLAZIONE TEMPI DICHIARATI :Il casino GLORIAN HA confermato il 30/04/2026 che i tempi sono 3-5 giorni lavorativi dal giorno successivo.PER IL PRELIEVO DEL 26/04/2026 ,il termine massimo scade il 02/05/2026.Attendere 14 giorni significherebbe ignorare i termini scritti del casinò .

2CONTRADDIZIONE E MALAFEDE :Nello stesso giorno 30/04/2026 il casino ha inviato 3 comunicazioni incompatibili :in coda ,in revisione ,unexpected delay.Questo dimostra volontà di ritardare il pagamento .

3 BLOCCO ILLEGITTIMO :Il conto è bloccato per il numero massimo di richieste di prelievo in sospeso quando ho richiesto solo 1500 euro .Nei T&C del casinò il limite mensile è di 7000 euro mensili .

PER QUESTI MOTIVI ,I 14 giorni non sono applicabili .Chiedo assegnazione mediatore e inoltro urgente al casinò .Saldo totale trattenuto :11500euro

Urgent update 01/05/2026 2.03pm:

Glorion Casino contacted me by phone at 1:48 PM today from +33 4 53 70 26 06. Duration: 2 minutes. [Attachment 8]

During the call, the self-styled "VIP Manager Thomas" verbally stated that "I will receive the payment into my account tomorrow, 02/05/2026."

This telephone contact occurred AFTER the opening of the public complaint and constitutes:

1. Violation of Casino Guru's guidelines on direct post-complaint contact

2. Fourth version provided by the casino after the 3 contradictory emails of 04/30

3. Attempt at verbal agreement without written trace

I haven't received a confirmation email. I won't close the claim until the payment has been verified and verified.

I reiterate: the 5-business-day deadline declared by the casino on April 30 for withdrawals made on April 26 expires tomorrow, May 2, 2026, at 11:59 PM.

If I do not receive the 500 EUR within this period, I will request "Unresolved" status due to non-payment + illicit telephone contact.

Balance withheld: 11,500

iornamento urgente 01/05/2026 ore 14:03:

Sono stata contattata telefonicamente dal casinò Glorion in data odierna alle ore 13:48 da numero +33 4 53 70 26 06. Durata: 2 minuti. [Allegato 8]

Durante la chiamata, il sedicente "VIP Manager Thomas" ha dichiarato verbalmente che "domani 02/05/2026 riceverò il pagamento sul conto".

Questo contatto telefonico è avvenuto DOPO l'apertura del reclamo pubblico e costituisce:

1. Violazione delle linee guida di Casino Guru sui contatti diretti post-reclamo

2. Quarta versione fornita dal casinò dopo le 3 mail contraddittorie del 30/04

3. Tentativo di accordo verbale senza traccia scritta

Non ho ricevuto conferma via mail. Non chiuderò il reclamo fino ad accredito effettivo e verificabile.

Ribadisco: il termine di 5 giorni lavorativi dichiarato dal casinò il 30/04 per il prelievo del 26/04 scade domani 02/05/2026 ore 23:59.

Se entro tale termine non ricevo i 500 EUR, chiederò status "Unresolved" per mancato pagamento + contatto telefonico illecito.

Saldo trattenuto: 11.500

The casino confirms my status in writing

VIP Level 3: 800 EUR/day, 12,000 EUR/month.

[Attachment 11 - Email Serena 01/05/2026]

As per T&C 6.12 quoted by the casino itself,

Withdrawals must comply with VIP status.

I only requested 1,500 EUR in total, equal to

at 12% of the VIP monthly limit of EUR 12,000.

Blocked for "monthly limit exceeded"

of 04/30 is therefore fraudulent and in

violation of T&Cs 6.11 and 6.12.

T&C Deadline 6.15: today 02/05 at 19:00.

Balance withheld: EUR 10,000.16.

l casinò conferma per iscritto mio status

VIP Livello 3: 800 EUR/giorno, 12.000 EUR/mese.

[Allegato 11 - Mail Serena 01/05/2026]

Come da T&C 6.12 citato dal casinò stesso,

i prelievi devono rispettare lo status VIP.

Ho richiesto solo 1.500 EUR totali, pari

al 12% del limite mensile VIP di 12.000 EUR.

Il blocco per "limite mensile superato"

del 30/04 è quindi fraudolento e in

violazione dei T&C 6.11 e 6.12.

Deadline T&C 6.15: oggi 02/05 ore 19:00.

Saldo trattenuto: 10.000,16 EUR.

Good morning,

I urgently request the resolution of my complaint against Glorion Casino.

Situation:

On 02/05/2026 I requested a withdrawal of €800.

On 03/05/2026 I requested a second withdrawal of €800.

Total unpaid: €1600.

As of today, May 10, 2026, I have not received any payments. The casino has blocked chat conversations. My account is still accessible, but I can't contact support. Withdrawal requests have been processing for 8 days.

Tests already uploaded:

Screenshot of withdrawal request 02/05/2026 - Amount €800

Screenshot of withdrawal request 03/05/2026 - Amount €800

Screenshot of the balance before the lock

Approved KYC documents

Request to CasinoGuru:

I request your immediate intervention to unblock my account and refund €1600 to my original payment method. I have not violated any terms and conditions.

If the casino doesn't pay within 7 days, I will report it to the ADM and file a complaint for embezzlement.

Thank you.

User: Sandrinapu

Buongiorno,

Sollecito urgentemente la risoluzione del mio reclamo contro Glorion Casino.

Situazione:

In data 02/05/2026 ho richiesto un prelievo di 800€.

In data 03/05/2026 ho richiesto un secondo prelievo di 800€.

Totale non pagato: 1600€.

A oggi, 10/05/2026, non ho ricevuto nessun pagamento. Il casinò ha bloccato le conversazioni in chat .Il mio account è ancora accessibile ma non posso contattare l’assistenza .Le richieste di prelievo risultano in lavorazione da 8 giorni .

Prove già caricate:

Screenshot richiesta prelievo 02/05/2026 - Importo 800€

Screenshot richiesta prelievo 03/05/2026 - Importo 800€

Screenshot del saldo prima del blocco

Documenti KYC approvati

Richiesta a CasinoGuru:

Chiedo il vostro intervento immediato per lo sblocco dell'account e il pagamento di 1600€ sul mio metodo di pagamento originale. Non ho violato alcun termine e condizione.

Se il casinò non paga entro 7 giorni, procederò con segnalazione ad ADM e denuncia per appropriazione indebita.

Grazie.

Utente: Sandrinapu

Dear Sandrinapu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karla,

No, the problem is NOT solved.

Glorion Casino continues to NOT pay my two withdrawals of €800 each, requested on May 2, 2026 and May 3, 2026. Total: €1,600.

It's been 8 days. The casino has blocked support chat and isn't responding to emails. My requests are still marked "in progress," but I haven't received any transfers.

I request that the complaint remain OPEN and that CasinoGuru urgently request payment from Glorion. I have not violated any rules and have approved KYC.

I am attaching screenshots of the withdrawals again.

Thank you,

Sandrinapu

Gentile Karla,

No, il problema NON è risolto. 

Glorion Casino continua a NON pagare i miei 2 prelievi da 800€ ciascuno, richiesti il 02/05/2026 e 03/05/2026. Totale: 1600€.

Sono passati 8 giorni. Il casinò ha bloccato la chat di assistenza e non risponde alle email. Le richieste risultano ancora "in lavorazione" ma non ho ricevuto nessun bonifico.

Chiedo che il reclamo resti APERTO e che CasinoGuru solleciti urgentemente Glorion al pagamento. Non ho violato alcuna regola e ho KYC approvato.

Allego di nuovo screenshot dei prelievi.

Grazie,

Sandrinapu

Dear Sandrinapu, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

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Subject: Glorion Casino Complaint - User Sandrinapu

Hi Karla, thanks for your help.

Successful withdrawals: No, I haven't received any withdrawals to my Postepay account. I've only received three incoming transfers from FurnishLab s.r.o. and SR Online Valletta Ltd., which I believe have nothing to do with Glorion.

KYC Verification: Yes, I have submitted my ID and selfie as requested.

Bonus: I played without an active bonus.

Gaming: I only played at the casino, not at sports betting.

Communications: I'm attaching screenshots of the chat with Glorion support where they say the withdrawal has been processing for days, and then they blocked my chat.

I haven't been able to contact them for 6 days and the withdrawal hasn't arrived.

Thanks for your support.

Sandrinapu

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Oggetto: Reclamo Glorion Casino - utente Sandrinapu

Ciao Karla, grazie per l’aiuto.

Prelievi andati a buon fine: No, non ho ricevuto nessun prelievo sul mio conto Postepay. Ho solo ricevuto tre bonifici in entrata da FurnishLab s.r.o. e SR Online Valletta Ltd, che credo non c’entrino con Glorion.

Verifica KYC: Sì, ho inviato documento e selfie come richiesto.

Bonus: Ho giocato senza bonus attivo.

Gioco: Ho giocato solo al casinò, non a scommesse sportive.

Comunicazioni: Allego gli screenshot della chat con l’assistenza Glorion dove dicono che il prelievo è in elaborazione da giorni, e poi mi hanno bloccato la chat.

Da 6 giorni non riesco più a contattarli e il prelievo non arriva. 

Grazie per il supporto.

Sandrinapu

Dear Sandrinapu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Sandrinapu,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Glorion Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Glorion Casino representative to join this conversation and participate in resolving this complaint.

Dear Glorion Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Hi Igor,

I need your help to escalate this with Casino Guru. 

Situation:

My approved withdrawal is 7,400€ - I have this confirmed in chat. 

Glorion is now refusing to confirm the amount in writing before processing, citing "security and privacy protocols". Screenshot attached.

In chat they mentioned 5,001.41€, which is less than the approved amount. I don’t accept a partial payment.

I’ve emailed Rina requesting written confirmation of the 7,400€ amount, but if they don’t reply or try to pay less, I need Casino Guru to intervene.

Please escalate this and make sure I receive the full 7,400€. Let me know if you need the email screenshots or ticket number 50480846.

Thanks.

Hi Igor, urgent update on the case with Glorion.

They paid only €800, which corresponds to the withdrawal of 3.

Withdrawals from the 6th and 13th are still pending, for a total of €6,600.

I'm attaching a screenshot of the payment I received and asking you to file a formal complaint for the remaining balance.

Ciao Igor, aggiornamento urgente sul caso con Glorion.

Hanno pagato solo 800€, che corrisponde al prelievo del 3. 

Mancano ancora i prelievi del 6 e del 13 per un totale di 6.600€.

Ti allego lo screenshot del pagamento ricevuto e ti chiedo di aprire il reclamo formale per il saldo rimanente.

Subject: Glorion Case Reminder - Ticket 50531107 - Pending Payments

Hi Igor,

I'll update you on the case with Glorion.

On 22/05 I received support from Glorion:

Email at 2:42 PM: They say the case is being reviewed by the payments department but can't provide any figures due to privacy concerns.

Email immediately after: Automatic Zendesk receipt with ticket 50531107 and confirmation that it is under review.

I have not received any responses since then and the payments are still pending.

Can you please request it yourself? I've attached the emails and ticket number.

Thank you

Oggetto: Sollecito caso Glorion - Ticket 50531107 - Pagamenti in sospeso

Ciao Igor, 

ti aggiorno sul caso con Glorion. 

Il 22/05 ho ricevuto da Glorion supporto:

Email ore 14:42: dicono che il caso è in revisione dal reparto pagamenti ma non possono dare cifre per privacy.

Email subito dopo: ricevuta automatica Zendesk con ticket 50531107 e conferma che è in revisione.

Da allora non ho più ricevuto risposte e i pagamenti sono ancora in sospeso. 

Potete sollecitare voi da parte vostra? Allego le email e il numero ticket. 

Grazie

Subject: Glorion Case Update - Missing Payments for May 6 and May 13 - Ticket 50531107

Hi Igor,

I'll keep you updated on the situation because there are some unclear points.

Glorion paid me €800. It's unclear whether this is the withdrawal made on May 3, May 6, or May 13, or whether it's part of the €5,001.41 balance they claim they're willing to pay.

From the message they sent me, it appears they had a balance of €5,001.41 at the time of account closure and that they intended to pay only the remaining balance. I've attached a screenshot.

If my balance was €5,001.41, they should have paid me the full amount. Instead, they automatically canceled the €2,400 pending withdrawals from the 6th and 13th, as they themselves claim.

I should point out that the account was closed shortly after I pointed out that the site does not have an ADM license to operate in Italy.

I ask you to check with Glorion:

What withdrawal/balance does the €800 paid correspond to?

What was the exact balance before the account was closed?

Why were the €2,400 withdrawals from 6/05 and 13/05 cancelled?

To give me the historical log of the account and transactions

I cannot accept the closure of the case until I have clarity on these missing amounts.

Thank you, I look forward to hearing from you.

Oggetto: Aggiornamento caso Glorion - Mancano pagamenti 6/05 e 13/05 - Ticket 50531107

Ciao Igor,

ti aggiorno sulla situazione perché ci sono punti poco chiari.

Glorion mi ha pagato un importo di 800€. Non è chiaro però se si tratti del prelievo del 3/05, del 6/05, del 13/05, oppure di una parte del saldo di 5001,41€ che dicono di voler pagare. 

Dal messaggio che mi hanno inviato risulta che loro vedono un saldo di 5001,41€ al momento della chiusura account e che intendono pagare solo il "remaining balance". Allego lo screenshot.

Se il saldo era 5001,41€, dovrebbero pagarmi l’intero importo. Invece hanno annullato automaticamente i 2400€ in sospeso dei prelievi del 6 e 13, come dicono loro stessi. 

Preciso che l’account è stato chiuso poco dopo che ho fatto presente che il sito non è in possesso di licenza ADM per operare in Italia.

Ti chiedo di verificare con Glorion:

A quale prelievo/saldo corrispondono gli 800€ pagati

Qual era il saldo esatto prima della chiusura dell’account

Per quale motivo sono stati annullati i 2400€ dei prelievi del 6/05 e 13/05

Di farmi avere il log storico del conto e delle transazioni

Non posso accettare la chiusura del caso finché non ho chiarezza su questi importi mancanti. 

Grazie, resto in attesa di un tuo riscontro.

Dear Sandrinapu,

I would like to ask you to reply only to specific questions or share only the necessary information.

I understand that you are trying to help by sharing all possible evidence, but writing many different long messages makes the thread less clear and actually makes my work more difficult. Thank you!

Dear all,

I would like to inform you that I have managed to get in touch with the casino representative outside of this thread.

They asked for the username and email address so that they can look into this case.

I will let you know once there is any news to share.

Dear Sandrinapu,

As I mentioned previously, I would like to ask you to reply only to specific questions or share the necessary information.

Writing long messages without any added value makes the thread less clear and actually makes my work more difficult.

Additionally, I would like to ask you to remain respectful toward all parties involved.

If this behaviour continues, I will unfortunately have to reject and close this complaint.

Currently, we are waiting for the casino’s follow-up. They requested information regarding your account in order to investigate this case. Once they reply and provide further information regarding this complaint, we can move forward and take additional steps toward resolving it.

Thank you for your understanding.

good evening Igor

I apologize for the previous messages. I look forward to hearing from you after the casino responds.

Thank you.

sandrinapu

buonasera Igor

mi scuso per i messaggi precedenti. Aspetto l’aggiornamento da parte vostra dopo la risposta del casinò. 

Grazie.

sandrinapu

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sandrinapu,

According to the casino’s email, they contacted you in late May in order to proceed with your refund.

...As per checking we requested player`s bank detail on 21.05.2026 in order to initiate the payout for the remaining balance.

Could you please ask the player to check his emails. If needed we will be able to contact the player again...

Could you please check your email and confirm whether this information is correct?