Glorion Casino - Вывод средств игроком задерживается после закрытия аккаунта.

I spent over 500 euros last night, I asked for my account to be closed, and I started playing again, when I had a balance of 950 or more, the account was closed.

Now they tell me to wait, someone told me that they have already requested the withdrawal on the last payment method, who tells me that I have to wait for the relevant department, in short, nothing certain from anyone

Ho speso più di 500 euro ieri sera, ho chiesto la chiusura dell account, e ho ripreso a giocare, quando ero a 950 e oltre di saldo, l.account si è chiuso.

Ora mi dicono aspetta, qualcuno mi ha detto che già loro hanno.chiesto il prelievo sull ultimo metodo di pagamento, chi mi dice che devo aspettare il dipartimento competente, insomma nessuna cosa certa da nessuno

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for your request to close the account?
• Do I understand correctly that the casino offered to pay out your remaining balance?
• Have you completed the KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila