Glory Casino - Вывод средств игрокам задерживается.

I have a total of $50,000 Argentine pesos from three claims.

20,000 Argentine pesos from a withdrawal order of 100,000 Argentine pesos, since they deposited 80,000 from an order of 100,000

Tengo 50.000$ pesos argentinos en total de tres reclamos

20.000$ pesos argentinos de una orden de retiro de 100$ mil pesos argentinos ya que me depositan 80 mil de una orden de 100 mil

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit the withdrawal requests? If possible, please send me a screenshot of your transaction history showing the pending withdrawal requests.
• Have you passed the full KYC verification?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Have you accumulated these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mar_23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru