Goated Casino - Игрок сообщает о проблемах с честностью игр в казино.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goated Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Would you be able to provide evidence regarding your claims?
• Could you please specify in which games you observed the inconsistencies?
• Have you confronted the casino with the evidence yourself? What response did you receive regarding the matter?
• Share the evidence and the responses with me. My email is [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Hi Tomas, I'd like to re open this complaint and properly detail my statement, with all details, screenshots and interactions with owners of casino.

Thanks for your messages.

Please note we don't delete complaints. Posts in complaints can be made private so only the casino representative assigned to the complaint, Casino.Guru staff and the player see them. I've made your posts private, including the first one.

• Share the evidence relevant to the complaint with me. My email is [email protected]

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rivurr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas