Golden Panda Casino - Средства, полученные игроком в связи с отказом от участия, были конфискованы.

Hello, I've encountered this problem, the casino canceled my vigraw for 33,000 euros, accusing me of participating in such offensive advertising behavior in their network! I don't understand what I did wrong! I did everything exactly as written in their bonus terms, please help me understand the situation!

zdravstvujte ja stolknulsja s tokoj problemoj kazino anulirovala moj vigraw v razmere 33000 euro obviniv menja v tom cto ja ucavstvuju v kakaojto oskorbiteljnoj reklamnom povedenii v ih seti!ja neponimaju cto ja sdelal ne tak!vse delal tak kak napisano v ih bonusnih uslovijah,pomogite pozaluista razobratsja v situacii!

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Dear artjom23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the cancellation of your withdrawal.

To better understand your situation and assist you effectively, could you please provide us with the following information:

• Can you specify the date when your withdrawal request was made?
• Could you please share the particular reasons the casino provided for canceling your withdrawal related to offensive advertising behavior?
• Could you share any relevant communication or correspondence you had with the casino about this issue?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

health I bet on vivod 27.01.2026

zdravstvujte ja stavil na vivod 27.01.2026

Thank you for your reply and for providing the previous details, artjom23.

• Have you ever made a withdrawal at this casino?
• Are you able to access the casino and log in to your account now?
• Do you have any documentation related to the bonus terms that you followed?
• Have you tried reaching out to the casino's support team for clarification? If so, what was their response? You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

I have not contacted the support service, I have found a website on the internet and I will contact you again.

ja nesvjazivalsja s sluzboj poderzki,v internete nawol vaw sait i rewil obratitsa k vam

Dear artjom23,

Thank you very much for your reply. I’m afraid I will need more information regarding your issue. Could you please elaborate?

Additionally, is there any chance that you may have, even unintentionally, breached any of the mentioned rules?

I will be waiting for your response to the questions above.

Hello, the bonus was wagered in accordance with all rules.

здравствуйте бонус был отыгран соблюдая все павило

Thank you for your reply and for providing the previous details, artjom23.

• Which payment method have you chosen to withdraw your winnings? Is it the same one that you used for your deposit?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC verification?
• Could you provide any additional evidence /communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Hello, I made a withdrawal in the ETH cryptocurrency from the same wallet I made a deposit from. This can't happen. I only have my own account, and verification was successful!

здравствуйте вывод я делал в крипто валюте eth с этого же кошелька делал депозит,токого неможет быть у меня одна моя учетная запись,верификацыя была проидена успешно!

Thank you for your reply and for providing the previous details, artjom23.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

After I successfully passed verification and made a withdrawal, I received this letter

после того как я удачно прошол верификацыю и поставил на вывод я получил ето письмо

Should I write to their support? This is the first time I've encountered this problem.

мне нада написать им в супорт ?я впервые сталкиваюсь с токой проблемой

Dear artjom23,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter ([email protected]), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Hello there,

Thank you artjom23 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Golden Panda Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact Golden Panda Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn’t a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help change the casino's approach.

If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend that you contact the Curaçao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try contacting them anyway, you can do so at: [email protected].

Please let me know if you need help submitting the complaint or inform me how they responded if you decide to contact them on your own ([email protected]).

I am sorry I could not be of more help on this occasion.

Best regards,

Peter