Goldspin Casino - Вывод средств игроками задерживается.

I hereby submit a formal complaint against goldspin casino, regarding 3 pending withdrawals of 600 euros each (1800€) and an actual remaining balance of 10 thousand euros.

I requested the withdrawals on Sunday 22/02.

On the same day I received official confirmation by email that my account was 100% verified, I met the deadline of 72 working hours, which ends today.

Despite having provided all the documents (including proof of iban and account ownership) the status of the withdrawals remains "pending".

chat support (operator Angela) refuses to provide concrete updates, limiting themselves to automatic messages that the case has been forwarded.

With a total balance of 11,800 euros at stake, I demand the immediate processing of funds, as there is no legal or technical impediment, given that the account is verified and the daily limits checked!

Thank you

Venho por este meio apresentar uma reclamação formal contra o goldspin casino,relativamente a 3 levantamentos pendentes de 600 euros cada(1800€) e um saldo real remanescente de 10 mil euros.

solicitei os levantamentos no domingo dia 22/02.

No mesmo dia recebi confirmação oficial por e-mail que a minha conta estava 100% verificada,cumpri o prazo estipulado de 72 h úteis, que termina hoje.

Apesar de ter fornecido todos os documentos( incluindo comprovativo de iban e titularidade de conta) o status dos levantamentos permanece " pendente "

o suporte via chat (operadora Ângela ) recusa-se a fornecer atualizações concretas,limitando-se a mensagens automáticas de que o caso foi encaminhado.

Com um saldo total de 11.800 euros em jogo,exijo o processamento imediato de fundos,uma vez que não existe qualquer impedimento legal ou técnico,dado que a conta está verificada e os limites diários verificados!

Obrigada

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello good morning...thank you very much for the quick reply...yes I'll be waiting!!!from what they tell me my account is fully verified and KYC too...I'll send you the screenshot of the conversation....

thank you

Olá bom dia…muito obrigada pela rapidez de resposta…sim vou aguardo!!!pelo o que me dizem a minha conta está totalmente verificada e KYC também…envio o print da conversa..

obrigada

Dear Fi83,

Did the casino process your payout?

Please let me know whether our intervention will be necessary.

Looking forward to your reply.

Yes, it paid out, but slowly

thanks for everything but those casinos aren't very reliable...I've learned now

Sim pagou mas lentamente

obrigada por tudo mas esses casinos não são muito fiáveis…já aprendi

With your permission, I will now close the complaint as resolved. You will have the option to continue the complaint if the payouts stall.

Please let me know your decision.

Dear Fi83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru