GOOSPIN Casino - Выигрыш игрока отклонен как подозрительный.

deposited 50 dollars and land a nice jackpot with my first spin of 5 dollars. Played for a little bit longer for rollover purposes I think. Or may of went to collect straight away. Of course it was rejected. All they could say is suspicious activity. Dirty cheating cowards

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without using a bonus?
• Could you please specify the jackpot amount you won on your first spin? Also, did you change your betting patterns in any way after winning the jackpot?
• Could you please share the communication you received from customer support accusing you of suspicious activity? Did they specify in what way your gameplay was considered suspicious?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mick27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey Veronika thanks for the replay. No I had never made a successful withdrawal from goospin as it was my first deposit with them. Was early hours of the morning in Australia when I made this deposit of 50 dollars.

I accumulated my winnings with just my first or second spin of 5 dollars, it was a spin using my money and not any free bonus or anything like that. I’ve played in these sites enough to know what I can and can’t do.

not to sure if I changed my pattern, and quite frankly how I gamble my own money is up to me. If I won 1600 on 5 dollars hit well luck is on my side. And if I decided to play one cent after that then that’s my freedom of choice to do that.

and no these dirty unwashed thieving dogs would elaborate any further than saying suspicious activity. I asked many questions back at them to explain further how this has come about. But the cowards would not budge on anything else but repeating the same two words suspicious activity. And then block me out of the whole site, taking my winnings and left over money I had originally deposited. Hopefully you can help in making these pigs accountable for there theft. Cheers

Hello Mick27,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply and for your patience while I was away from the office.

Before we proceed with the investigation, please forward all communication between you and the casino customer support regarding the confiscation of your winnings to [email protected]. Reviewing the casino's explanation and the communication between both parties is an essential part of our investigation process.

Thank you for your cooperation.

Dear Mick27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru