Granawin Casino - Внесение депозита игроком было задержано, а счет закрыт.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hello, we’re sorry to hear about your experience. We’ve begun investigating your situation and will update you here as soon as possible.

Dear ElTerco73, the deposit was successfully processed; however, you closed your account since then. The remaining funds are still on the account, but the balance is below the minimum amount required for a withdrawal or refund.

As outlined in our Terms & Conditions (Refund Policy), we’re unable to process refunds for amounts below the minimum supported by the payment provider.

Good evening, they closed my account, it wasn't my decision, and they also operate without a license.

Buenas noches, ellos cerraron mi cuenta, no fue por decisión propia, además de que operan sin licencia

Dear Granawin Casino team, thank you for your response. Could you please clarify the reason for the closure of the player's account?

Thank you in advance for your reply.

Dear Attila, the account was closed by the user.

That's a lie, and then they accredited me and closed it again; I have proof.

Eso es mentira y luego me acreditaron y la volvieron a cerrar, tengo pruebas

Dear ElTerco73, could you please forward the relevant evidence? You can reach me via email at [email protected], or you can post screenshots here.

Additionally, could you please confirm how much was your balance before you lost access to your account?

Thank you for your patience and cooperation.

Dear ElTerco73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.