Gransino Casino - Вывод средств игрока задерживается.

They told me the previous 2 days that it would be completed within 3 business days and not to worry. And it hasn't been completed and they say sorry but nothing is being done

Μου είπαν τις προηγούμενες 2 μέρες ότι θα ολοκληρωθεί εντός 3 εργάσιμων και να μην ανησυχώ. Και δεν έχει ολοκληρωθεί και μου λένε συγνώμη αλλά δεν γίνεται τίποτα

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Dear Vast98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They keep assuring me that everything will end at any moment and nothing is done. In neither of the two requests to gransino and dragonia which have been 5 and 9 days respectively

Συνεχίζουν να με διαβεβαιώνουν ότι όλα θα λήγουν ανά πάσα στιγμή και δεν γίνεται τίποτα. Σε καμία από τα δύο αιτήματα στο gransino και στο dragonia που έχουν περάσει 5 και 9 μέρες αντίστοιχα

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vast98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla