Green Luck Casino - Игрок заявляет о задержке выплат.

Good day. I have been given the runaround regarding my payment since July 4th.

They like to post this recession online so that other users here can be made aware of it.

Guten Tag. Ich werde seit dem 4.7. mit der Auszahlung vertröstet.

Stellen die gerne diese Rezession online, damit andere Nutzer hier sensibilisiert werden.

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Dear AlexanderBooms,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The second payment of €500 is now due and has not yet been paid. A total of €1,000 is now outstanding from July 4th and 8th.

Mittlerweile ist der 2. Betrag von 500 Euro fällig und wurde noch nicht gezahlt. In Summe nun 1.000 Euro vom 4. und 8.7. offen.

The third payment from July 10th is of course still outstanding.

Die 3. Auszahlung vom 10.7. ist natürlich auch noch offen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AlexanderBooms,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla