Green Luck Casino - Вывод средств игроками задерживается.

Good morning, I can access my account, but my withdrawals have been blocked for over two months. I requested a withdrawal via the casino's email support, submitting my details as suggested by the casino's chat support center, but I never received a response. I subsequently contacted the chat center and reported the issue to the operator, but I haven't received any updates either.

Buongiorno, riesco ad accedere al mio account ma ho i prelievi bloccati da più di 2 mesi, ho richiesto il prelievo tramite supporto email del casinò inviando i miei dati come suggerito dal centro assistenza chat del casinò, senza mai ricevere risposta. In seguito ho contattato la chat e fatto una segnalazione all'operatore, anche in questo caso non ho ricevuto aggiornamenti.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, I have never withdrawn from this casino. I have never been asked to verify my identity. I have used the slot machines and my winnings have mostly come from real money.

No non ho mai prelevato da questo casinò, la verifica di identità non mi è stata mai richiesta, ho usato le slot machine le e mie vincite derivano per lo più da saldo reale.

Please forward me all the communication between you and the casino customer support regarding the issue with your withdrawals at [email protected]. These can be emails, chat transcripts, or screenshots. I appreciate your time and cooperation.

Unfortunately, conversations with the support chat are not saved, but I have this email exchange and I have not received any response.

Purtroppo le conversazione con la chat dell'assistenza non vengono salvate ma ho questo scambio di email e non ho ricevuto alcuna risposta.

Dear Sasaplay97

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Green Luck Casino representative to join this conversation.

Dear Green Luck Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear All,

Thank you for bringing this matter to our attention.

We are writing to let you know that we are currently investigating your case alongside the relevant department. We want to ensure a thorough review is conducted to provide you with an accurate resolution.

We will notify you as soon as we have further updates or a final outcome. Thank you for your continued patience in the meantime.

Best regards,

Greenluck Casino Team

Dear Green Luck Casino Team,

Thank you for the update. We appreciate your cooperation and will await the results of your investigation. Please keep us informed of any developments.