Green Luck Casino - Вывод средств игроком задерживается.

I assume GreenLuck is withholding my withdrawal. In the support chat, I'm given various excuses and absolutely nothing is happening. My KYC verification isn't required, probably due to the deposit method.

Ich gehe davon aus, dass GreenLuck meine Auszahlung extra einbehält. Im Support Chat werde ich mit verschiedenen Dingen vertröstet und absolut nichts tut sich. Mein KYC muss nicht gemacht werden, liegt vermutlich an der Einzahlungsmethode.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Green Luck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in to your player's account?
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the casino didn't approve your documents? Which ones were approved and which ones were not?
• Could you please list which documents you submitted, and when exactly you submitted them to the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I want to reiterate that I did not play with any bonus. My KYC has been accepted.

Ich betone noch einmal, dass ich mit keinem Bonus gespielt habe. Mein KYC ist akzeptiert.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kyuicide,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas